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Archive for December, 2009

Media Obsession with Young – What’s Up With That? asks Liz Smith

Wednesday, December 16th, 2009

Liz Smith’s post on wowOwow yesterday put it plainly – what’s up with media outlets that obsess over young viewers/readers and ignore mature Americans?

[T]he upshot is, if I owned a newspaper, magazine or a TV network, I would concentrate for now on the older demographic and give them what they want for the next 20 years. To hell with trying to build an audience of the young; they will seek their own interests and the world will change into we-know-not-what.

Also, it is useless to project what may happen after the next two decades. Many of us will be gone and forgotten, so we might as well now seize the mature nettle and shake it for all it’s worth. I would think the massively increasing older audience would be valuable to media experts; instead they treat it as a nuisance and behave as if it doesn’t matter.

Amen, Ms. Smith.  The Creating Results choir is behind you.

We had a similar reaction to Jenny Craig’s new choice of spokesdieter. 

Health experts have been sounding the alarms for some time over obesity, diabetes and Baby Boomers.   By the year 2030, “more than one out of every three Boomers – over 21 million – will be considered obese,” the American Hospital Association reports.  “The incredible surge in diabetes cases and correspondingly high medical costs will largely depend on the aging population of Baby Boomers,” notes TIME.com.

Why, then, did Jenny Craig – whose business it is to teach Americans how to change their eating habits – pick a 31-year old spokespersonjennycraig-sara-rue

There are between 46 and 55 million Gen Xers, while Baby Boomers number upwards of 80 million.  The size, purchasing power, immediate health concerns and “I can achieve anything” attitude of mature consumers should indicate great value to a company that sells weight loss products and programs. 

Personally, I dig Sara Rue.  But Jenny Craig’s choice of a Gen X actress sends a message to older demographics that they don’t matter.

What’s up with that?

More Seniors Online – New Data on What They’re Doing

Friday, December 11th, 2009

Thanks to a tweet this a.m. from Bill Vick, we can share some updated statistics on what 65+ seniors do online.  New data from Nielsen Online shows that email is still the number one activity of these older Americans.  The next two activities – getting maps and weather – suggest gift-givers might safely consider buying their grandparents a GPS or digital weather station for the 2009 holidays. 

TopOnlineActivitiesByPeople65+Fall2009.Nielsen

We note the #4 activity – online bill-paying – with interest.  For many years, the stereotype of Silent Generation members and other older Americans has been that they’re overly cautious, even suspicious of anything that requires them to sign-up or share personal information online. 

Nielsen’s data reinforces what Creating Results has been telling clients:  seniors will register if you prove the relevance of your service/offer to their lives, your tool can make their busy lives easier, and you show that you’re worthy of their trust.

Nielsen Online also looked at the most popular online destinations for those over 65.

The No. 1 online destination for people over 65 in November 2009 was Google Search, with 10.3 million unique visitors. Windows Media Player and Facebook were No. 2 and No. 3, with 8.2 million and 7.9 million visitors, respectively. Interestingly, Facebook, which came in at No. 3, ranked No. 45 just a year ago among sites visited by senior citizens.

As we noted in September, Facebook presents many opportunities for motivating older consumers.  It’s the only social networking site to make Nielsen’s top 10 destinations list. 

Search-related sites dominate the list of where savvy seniors surf (Google, Google Maps, Yahoo and Bing).   Also two video-related destinations (YouTube, Windows Media Player) made the “most popular” list. Online video has been growing in popularity among Baby Boomers and seniors for some time.

Nielsen’s headline says it clearly:  “Sx Million More Seniors Using the Web than Five Years Ago.”  How will your 2010 marketing plan strategically and effectively engage those seniors online?


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