everything mature consumers experiencebranding | marketing | web | pr | displays | advertising
Marketing and Motivating Boomers and Beyond

Archive for the ‘50+’ Category

Mature Marketing Links of the Week – Resident Knows Best

Monday, October 20th, 2014

Happy Monday!  This week’s mature marketing stories that had people talking examine the benefits of resident surveys and content marketing. Have something to add?  Please be sure to incorporate in the comment section.

MOST CLICKED: Content marketing (also known as inbound marketing) is all the rage these days.  Why you ask?  Because it generates more leads and sales while increasing your ROI, by highlighting the value of your brand in a non-threatening way.    A recent article examined just how (and why) it is so effective.

First and foremost, the author defines inbound marketing as:

Inbound marketing strives to convert website visitors to customers through tactics that align content with customer interests, nurture these leads along conversion paths into customers, and delighting these customers so they become outspoken promoters of the company. 

Some statistics the article included:

*  80% of business decision makers prefer to receive insights about your brand through a series of pieces.
*  90% of consumers will find the information you incorporate within custom content more useful in their decision making process.
*  Brands that create 15 blog posts per month generate an average of 1,200 leads through that content.
An inbound marketing strategy can be incredibly effective in creating relevant, motivating pieces that inspire your prospects and reinforce why your service or community is THE BEST choice.  How do you approach your strategy?  We’d love to hear your thoughts or discuss how you can take a few easy steps that make your inbound marketing shine.

MOST SHARED: Never underestimate the power of a resident satisfaction survey.  At Creating Results we work closely with many Senior Living clients as they strive to not only attract new prospects, but work with happy residents to generate even more word-of-mouth marketing (and leads) for their communities.  It goes without saying that the more content the resident, the more enthusiastic the recommendation to friends.

A Senior Housing News recent article and webinar discussed just how powerful a resident satisfaction survey can be. The piece followed The Marshes at Skidaway Island, a CCRC in Georgia.  After struggling with resident satisfaction the community decided to do something about it by capturing insights from residents to help improve the community.  The result? Within the first year The Marshes reported positive increases in occupancy, sales and referrals.

Resident surveys can help identify not only areas for improvement, but where your community already is heads above the competition.  But a survey is only as effective as your approach to what happens next, what you do with those insights.

“You get out of a resident satisfaction survey what you put into it,” said Catherine Jenkins, vice president and director of operations management at Life Care Services. “I’m not talking about just the process of getting it distributed, but what you put into those results. … The commitment to put the hard work in [during] the years leading up to that survey is really critical.”

For The Marshes, they received feedback from residents that highlighted the need to make some improvements within their Health Center.  By implementing some changes to their overall approach they were able to move the satisfaction needle from 59% to 90%.  This satisfaction has led to more resident referrals and new members of the community.

Discover more about how you can approach satisfaction surveys when you read the full article.

Mature Marketing Links of the Week-Email and the Economy

Monday, October 13th, 2014

Happy Monday.  This week’s mature marketing links are brought to you by the letter “E”.  Let’s jump right in.  Have something to share or add?  Please leave in the comment section.

MOST CLICKED: E is for EMAIL

We continually work to remind our clients that email isn’t dead.  In fact, it continues to serve as an important avenue for engaging your boomer and senior target markets.  But an email list doesn’t grow on its own—there is a lot of care and nurturing that needs to go into it. Why is growth important you ask?  Each year current subscribers will leave you.  It’s sad but true.  You need to be able to account for the inevitable unsubscribes and bounces your list will receive by continually adding new subscribers.

A recent article focusing on tips for driving subscriptions through offline avenues generated a lot of interest this past week. The author focused on 8 things you can do in your everyday marketing efforts to generate more awareness of your email program.  These tips included:

*  Incorporating incentives for sign up

*  Using a paper sign up at special events

*  Using planned signage to promote

No matter which promotional avenue you pick, remember to highlight the value of your program. You need to give your prospects a reason to join (and engage with you).  Get more tips here when you read the full article.

How do you promote your eNews?  We’d love to hear your ideas.

RELATED: Don’t Let Your Email be Evil

MOST SHARED: E is for ECONOMY

The middle-class is still feeling the pinch, according to an article in The Dallas Morning News.  The author notes:

Now, five years after the recession ended, the economy appears to be improving, but middle-class consumers still haven’t bounced back.

In fact, a recent Federal Reserve report found that more than a third of American households say they’re worse off now than in 2008, and nearly 40 percent said they’re “just getting by” or struggling to do so.

As savings shrink and money remains tight, people continue to scale back. For the mature consumer, this means a focus on the essentials, like healthcare, and possibly putting off a desired home move.  For Continuing Care Retirement Communities (CCRCs), opportunities do exist to demonstrate how a move would be smart financially and allow for planning for the future, however this does require examination of how you are positioning your communities during the critical awareness and interest phases of the purchase process.

How do you address the changing economic tide?  We’d love to hear your thoughts.

Read the full article here.

Mature Marketing Links of the Week – Social Media Marketing Failure

Monday, October 6th, 2014

October: changing leaves, carving pumpkins, discovering you’re half-way through the bag of candy you bought for Halloween … Time to drop the peanut butter cup and read on for the top mature marketing links for the first week of this new month.

1. MOST SHARED: The “Ten Commandments for Social Media Failure.” Want to avoid socnet #failures? Take a look at the the ten ways marketers guarantee such problems, as described by Tania Yuki of Shareablee. Yuki’s excellent list ranges from treating social media marketing “as a magical ATM” to not measuring results to focusing on the number of followers/fans over more meaningful numbers such as conversions.

Here’s one sure-fire way to fail that we see all-too-frequently in 50+ marketing. As Yuki writes:

“Delegate social media only to the young — and then don’t support them

After all, if you can eat a pizza, you can make a pizza, so it makes sense to give social media over to the digital natives. Any one of them will do. They grew up on Facebook so they will know how to market your 100-year-old brand without any training, guidelines, or strategy. A no-rules policy inspires creativity and honesty, leading to gems like this.

And if you can’t hand social over to a Millennial, you can just make it someone’s second job and see what happens. How much time could social media require, anyway? It’s not like there’s over a billion people on it or anything.”

We’ve seen clients greatly improve results after investing in social media training for ALL team members, or at a minimum all leadership team members. Education leads to early buy-in, ongoing enthusiasm and more effective storytelling that drives to business goals.

Read the article in iMedia Connection: http://bit.ly/1n9KOz8

2. MOST CLICKED: This interactive chart shows traditional TV viewing is trending down for cohorts, but slightly up for baby boomers and seniors (seen in a gradual up-and-to-the-right slope). http://bit.ly/1vH0skZ

Chart - active users top social platforms facebook instagram twitter

Source: TechCrunch

We included that chart in a post last week on TV viewing and older consumers. A related link also got a high number of click-throughs: it was to a November 2013 post with stats on the use of buzzed-about marketing channels such as Instagram and Snapchat (http://bit.ly/1mLbypj)

This led us to wonder if the age gap on Instagram was narrowing at all. Instagram’s user base has grown to about 200 million. (Compare to Pinterest at 70 million and Facebook at 1.37 billion registered users, per Craig Smith at Digital Marketing Ramblings.)

In March of 2014, eMarketer reported that 69% of Instagram users were between 18 and 44. They project that 200,000 65+ seniors will use the service this year vs. 20+ million 18-34 year olds. And by 2016, that number of senior uses will grow to 800,000 while the number of 18-34 year old users will grow to 24+ million.

So while Instagram shouldn’t be overlooked and the service does continue to grow, it wouldn’t be our first choice for marketing to baby boomers and seniors.

3. Also of note:

* Even though 53% of boomers plan to leave New York City on retirement, by 2035 1 in 5 residents will be over 65, via The Epoch Times: http://bit.ly/1yHdKU7

* 8 simple ways you can use old fashioned Marketing Tactics to build your email marketing list, by Lorraine Ball: http://bit.ly/1sZrzL7

(If we may be so bold to add a #9: check out this case study and call Creating Results.)

* Stats That Prove Content Marketing Increases Lead Generation, Sales, and ROI, via SmartBug Media: http://bit.ly/1EksdFZ

Mature Marketing Links of the Week – Landing Pages, Pictures

Monday, September 22nd, 2014

Monday morning and your to do list is already full. To help you get better results from your many efforts, let’s jump right into our top mature marketing links of the week, based on social media clicks/shares/+1s/etc.

1. MOST SHARED: A tie!

* Pictures are proven to motivate 50+ consumers. But how can you make an impact when email images get turned off? A case study from What Counts on a very clever effort for “A Place for Mom:” http://bit.ly/1v8jFM0

RELATED: Free ebook from Creating Results with insights into WHY photos are so powerful with older adults and tips for HOW to choose the images that will connect with baby boomers and seniors: http://bit.ly/50Photo

* The 10 essential elements of a landing page: http://bit.ly/1pokkEr. As writer Jacqueline Thomas notes,

“The only purpose of a landing page is to sell. Either you’re selling your design services or you’re selling your information for their email address. Your information comes in the form of newsletters, downloadable books, design freebies, pay-what-you-can fonts, courses, etc. … No matter how you use a landing page, the goal is to convert visitors into clients or community.”

At Creating Results, we love landing pages, especially when deployed as part of strategic integrated programs such as this one for CCRC Westminster at Lake Ridge. You’ll note that a critical element to its success was photography, #4 on Thomas’ list. This campaign featured original, authentic and engaging images of community residents (including a four-legged one!).

Photo - CCRC landing pages

Offline direct mail and print ads drove to online landing pages in a CCRC (continuing care retirement community) campaign that boosted leads 267%.

(Click here or on the photo to read the case study.)

 

2. MOST CLICKED: Why don’t advertisers value seniors? Public radio’s Marketplace tapped CreatingResults for an answer: http://bit.ly/1mp7xGU

 

And here are two articles that should have gotten more attention. They include new statistics to inform your mature marketing decisions:

CHART - The seven leading causes of death among elders* Snapshots of US 65+ seniors. Ronni Bennett calls out a few stats from the new Census Bureau report, “65+ in the United States.” Her post shares a few report highlights on life expectancy, income, and the seven leading causes of death among elders:

“Death rates declined for the 65-plus populations (other age groups too) between 2000 and 2010 but it was the same old, same old diseases – heart disease and cancer being the top two – that carried elders away.”

Read more: http://bit.ly/1uSee5U

* What does the “Boomer Nation” look like? Thanks to the AARP, you can explore an interactive, state-by-state snapshot.

It includes top 10s for the highest concentration of baby boomers, where the richest boomers live and where Spanish-speaking boomers are most likely to live. Haga clic aqui para aprender mas: http://bit.ly/1uYKsLL

 

Feliz Lunes! Happy Monday! (Whatever language you prefer, please share your comments and thoughts below. Gracias!)

All About Housing: Mature Marketing Links of the Week

Monday, September 8th, 2014

Happy Monday!  Let’s jump right into those mature marketing stories of the week that had people talking around the water coolers.  This week’s focus is all about housing.  Have something to add?  Please note in the comments below, we’d love to hear from you.

MOST CLICKED: Don’t blame the Millennials for housing market woes.  At least that is the sentiment in a recent article in Market Watch.  The article is based on new housing purchase insights released by Zillow.  Many homeowners are suffering from negative equity issues, which are preventing them from putting their current homes on the market.  This is especially the case for Millennials and Gen Xers, with the number of underwater homes for these cohorts nearly twice that of baby boomers.  For Sale

While boomers may not be as impacted directly by negative equity, they are still feeling the effects. Those boomers who want to sell homes and downsize are unable to find buyers, as Gen Xers and Millennials aren’t in a position to want to upgrade to a larger home.

According to the director of UCLA’s Richard S. Ziman Center for Real Estate:

Many millennials don’t have the resources to compete with cash offers or engage in bidding wars with older buyers, he adds. “The reality is, negative equity is part of the new normal, and finding creative solutions to keeping homes affordable, available and accessible to this generation will be critical,” he says.

There is good news, however, the article concludes: as home prices rise the negative equity issues decrease.

Read the full article here.

MOST SHARED:  An article referencing the recent report “Housing America’s Older Adults – Meeting the Needs of an Aging Population” discussed the current housing shortage for seniors. Specifically, that there are not enough affordable options that offer senior-friendly accessibility and are well-located.

Some points of the report included:

*  1/3 of boomers and beyond spend more than 30% of their income on housing, which could make it difficult if additional care/support is required as they age.

Younger baby boomers, those now in their 50s, are of special concern, since they’re less financially secure than generations past — thanks to the Great Recession, according to the report. This is a group of people with lower incomes, wealth and home ownership rates, who may struggle to afford housing and long-term care in retirement.

*Most seniors’ homes don’t have accessibility features to help them as they age, including no-step entries and single-floor living.  This makes either substantial renovations or moving required.

*For many seniors there is a  lack of amenities within close proximity to their current homes.  This is especially important as people become unable to drive and require easy access to nearby health-care and opportunities to remain socially active.

Click here to read the full article.

 

Laboring Baby Boomers

Tuesday, September 2nd, 2014

Yesterday, the United States celebrated Labor Day. According to the United State Department of Labor, “Labor Day … constitutes a yearly national tribute to the contributions workers have made to the strength, prosperity, and well-being of our country.” Each year, fewer of those workers are baby boomers, as millions of the cohort have retired in recent years. 

With the aging of baby boomers, we see three labor force trends.

Decline in labor force participation by people 55+

Between the fourth quarter of 2007 to the fourth quarter of 2013, about 5.5 million more people retired. Business Insider reported this as a 16% increase. Despite this, the publication notes, “the labor force participation rate for those 55 years of age and over has only been falling for the last year, whereas the total labor force participation rate has been falling for over five years.”

Chart - baby boomer labor force participation - Business Insider

Source: Business Insider / Matthew Boesler

USA Today reports:

About 76% of those leaving the workforce in 2013 last year represented people over age 55 who say they don’t want jobs, the Labor Department estimates.

“Arithmetically, the Boomers will keep pushing (participation) down done for another 15 years,” said Dean Maki, economist at investment bank Barclays.

Rising 55+ entrepreneurship

Many of the baby boomers who are “retiring” may actually be redefining employment by starting their own ventures. Their age group (born 1946-1964) has had the largest increase in entrepreneurial activity over the last decade, per the Ewing Marion Kauffman Foundation. A 2011 study by Civic Ventures found that  25% of Americans ages 44 to 70 were interested in starting businesses or nonprofit ventures within 5 to 10 years.

Encore careers – a match made in economic heaven?

Boomers are also pursuing new jobs, whether full- or part-time, often called “encore careers.”women-wPlant

Non-profit organization Encore.org reports that boomer interest in encore careers rose 17% between 2011 and 2014.

“More than 25 million Americans 50 to 70 years old are eager to share their skills, passions and expertise in encore careers that address social needs, typically in education, health care, human services and the environment, according to a 2014 study by Encore.org and Penn Schoen Berland. Of this larger group, more than 4.5 million, or 6 percent, are already working for social impact. Another 21 million are ready to join them, nearly six in ten within the next five years.”

Why should boomers want to try a second act, a new chapter in employment? As we noted in a 2012 post called “Re-Thinking Retirement: 6 Lessons For Marketers,” “Work during retirement provides a paycheck … and much more.” 

Baby boomers pursue these encore careers for a mix of reasons, primary among them a sense of purpose. Meeting financial needs and/or earning enough to maintain their lifestyle are also important. 

 

Now that the Labor Day cookouts have ended, and we’re all back to work (sigh), marketers should consider what impact these trends will have on boomer lifestyle and purchase decisions. Then apply those insights to your marketing program. You’ll find your own labors become more effective.

RELATED:  Re-Thinking Retirement: 6 Lessons For Marketers

Mature Marketing Links of the Week – Class In Session

Monday, August 25th, 2014

Around the US, many elementary and secondary education kids are going back to school this week. Seemed an appropriate theme for this week’s round-up of links and resources for mature marketing “kids”!

ELDER logo1. MOST CLICKED: Todd Harff and I are thrilled to be teaching a course for Lasell College: Developing a Mature Consumer Strategy. Designed for professionals in elder services, the class will cover the fundamentals of strategic marketing so that emerging leaders can understand and support organizational marketing efforts. 

The course is offered through the new E.L.D.E.R. certificate program at Lasell. E.L.D.E.R. features eldercare and 50+ market experts from retirement communities, day health, adult learning and more teaching alongside Lasell’s excellent faculty. The result is a variety of unique management learning experiences, and Creating Results is proud to be a part of this initiative.

Find out more: http://bit.ly/1ntoElT

2. Several people clicked through to read what LifeHealthPro, an online resource for life and health insurance providers, suggested in its educational post called “5 Ways to Sell to Seniors.” Their tips include:

- Differentiate yourself online - agreed! (Insights for doing so: http://amzn.to/HSH0yD)

- Be patient, not pushy – agreed!

- Be an educator – agreed! (Our thoughts on baby boomers & lifelong learning: http://bit.ly/1soJxla)

I like to participate in classes, so I cheekily suggested a 6th way to sell to seniors: skip those tired, stock photos. (The article had a few, sadly.)

Read the item in LifeHealthPro: http://bit.ly/1p5m312

3. MOST SHARED: It never fails. At the end of a week, the tweets that are most frequently retweeted or favorited (another way of sharing with your followers) are those in which we thank people! We express our gratitude to someone for becoming a follower, or for sharing one of our posts, or for sharing great content … and they will RT or favorite that item.

What lesson can you learn from the behavior of this class?

Never underestimate the power of a “thank you.” Especially with Silent Generation seniors, who were raised in an era where manners mattered. Do your sales and marketing team members thank folks for their time? For their referrals? For attending an event? For considering your brand  (even if they didn’t purchase)?

In The Cluetrain Manifesto, thesis #2 is that “Markets consist of human beings, not demographic sectors.” A “thank you” is a great way to connect with the humans your brand wants to motivate.

thank you blog post

How frequently does your brand say “thank you,” on- and offline?

 

With that, I want to THANK YOU for subscribing to this blog! Happy Monday!

Mature Marketing Links of the Week – Long Term Care, Short Term Travel

Monday, August 11th, 2014

Time once again for Creating Results’ mature marketing round-up, a collection of resources which garnered the most attention via Twitter, Google + and other platforms in the past week.

(Not engaged with us yet on these social networks? Please use the links above to connect.)

1. MOST SHARED: Financial planner Jill Schlesinger reminds readers that an aging America means an increase in need for long-term care. And an increase in costs.

“According to the 2014 Medicare & You, the national Medicare handbook … at least 70 percent of people over 65 years old will need long-term care services and support at some point … Unfortunately, many do not realize that Medicare and most health insurance plans, including Medicare supplement insurance (Medigap) policies, don’t pay for this type of care, sometimes called custodial care.”

Read the item in Newsday: http://nwsdy.li/Vfhzxs

2. MOST CLICKED: What is a “Celebration Vacation”? It’s a journey taken to mark a milestone, such as a birthday, anniversary or wedding. And it’s a growing trend with baby boomers, per AARP.Seniors spend money on travel, including travel with grandchildren or girlfriends.

“Nearly eight-in-ten (78 percent) of Baby Boomers over the age of 45 report they have taken or intend to take a Celebration Vacation in the next two years, the survey finds. ‘Travel is the number one aspirational activity for the boomer generation,’ noted AARP Chief Digital Officer Sami Hassanyeh.”

Aspirational travel as a trend isn’t news to Creating Results. Reunions and multigenerational trips were one of the segments identified in our strategic marketing plan for the Village of Valemount, a charming destination in the Canadian Rockies. (Click here to read a case study related to this award-winning project.)

In 2012, we helped client Traditions of America spread the word about a group of homeowners who frequently celebrate friendship via “girlfriend getaways.” And check out the travel category on this blog for more insights.

Read more about AARP’s baby boomer travel survey: http://bit.ly/1kW7oKD.

3. Also of note: Though they trail younger age groups, boomers do use digital tools for shopping (eMarketer): http://bit.ly/1B8B2B5 

Note that while online research is up, baby boomers are still more likely to to use offline resources than younger groups and less likely to rely on social media.

Chart - product research sources used by Millennials and Baby Boomers

We’d love to hear your thoughts on these mature marketing items. Please leave a comment below!

Mature Marketing Links of the Week: Pop Icons and Pdfs

Monday, August 4th, 2014

Happy Monday!  The mature marketing news that had people talking over the last week is brought to you by the letter “P”.  Have something to share?  Be sure to note in the comments below.senior calenar

“P” is for Pop Icons:  Beloved pop culture icons and moments in movie history including The Beatles, Wizard of Oz and I Love Lucy were given a new look within a calendar created by residents of Senior Living Communities.  Participants designed their own costumes and sets and even used green screen to bring a little movie-magic to the project.

Members were thrilled with being asked to not only participate by to use their vision to create memorable scenes.  Some Members were even asked for their autograph after the shoot!  They felt like movie stars.

See the pictures and discover how you can create a fun project that excites and involves residents of your community.

“P” is for PDF: An article highlighting the pros and cons of pdfs from an SEO stand-point garnered a lot of interest this past week.  In the article the author explored how (and why) PDFs are valuable, as well and some drawbacks to use within your website.

Pros

* By incorporating clickable links within your PDFs you are giving site visitors yet another way to dive deeper into your website.

*Your content can be indexed and read by search engines when originally created as a text document.

Cons

* Excessive use of PDFs can make it difficult for your visitors to get back to your website, as they typically don’t include site navigation (thus the importance of including links within your content.)

*From an analytic standpoint it can be difficult to track engagement with the piece.

View other pros and cons here.

Mature Marketing Links of the Week: Viral Videos and PR Success

Monday, July 28th, 2014

Happy Monday!  The mature marketing stories and articles of the past week that garnered the most interest focused on tips and tricks for making your marketing efforts as successful as possible.  Have something to add?  Be sure to share it in the comment section below.

MOST SHARED: You can learn a lot from music groups regarding how to make your videos viral sensations, according to a recent ReelSEO article.  The article examined success of the group OK GO, who in a period of just six days received over 1 million views their music video.  By looking at tViral Video tipsheir approach the author offered tips that can be applied when creating your own videos to promote your brand or organization, including:

* Keep It Simple: You don’t need to be flashy to be impactful and interesting.

*Make it Relatable: Know your audience and what matters most to them and incorporate within your video, you’ll encourage more shares and expand your reach.

Read the full story here.

MOST CLICKED: According to PR Newswire, over 1 million press releases were sent through the online service in the last year. For a marketer, that translates to a great deal of competition for coverage.  The service recently conducted a review of the releases to determine the perfect recipe for success in driving the best results. The finding: the more visual the better.

The results are clear – visuals drive more content views, and adding multiple media assets to your content (press releases, and anything else you publish online, for that matter) generates even better results.

In fact, according the their research, half of the top performing releases included visual elements. By incorporating as many visuals as possible you can help stories gain attention in a variety of mediums, encourage social sharing and help connect your story to your audience and make it more appealing.

Read more here.

What do you do to make your news stand out?  We’d love to hear your thoughts.

 

 


Copyright ©1999-2013  Creating Results, LLC | Mid Atlantic: 703.494.7888 | New England: 401.289.2500 | Privacy Notice

Creative Commons License
Mature Marketing Matters - Blog by Creating Results, LLC is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at www.maturemarketingmatters.com. Permissions beyond the scope of this license may be available at www.CreatingResults.com.

A 2013 Finalist - Best of Senior Living Awards

THE COMPANY:
TheTeam
News
Careers
Contacts

RESULTS CREATED:
Our Work
Case Studies
Clients
Awards