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Marketing and Motivating Boomers and Beyond

Archive for the ‘Boomers’ Category

Fifty is the New Thirty? Not so fast, Seth.

Thursday, March 22nd, 2012

I enjoy Seth Godin’s blog. The writing is typically concise and insightful. But for me this week his pithy style led him down the wrong path, in telling readers that “Fifty is the new thirty.”

Here’s what Seth wrote on his blog this past Saturday:

“Baby boomers continue to redefine our culture, because there’s just so many of us, we’re used to being the center of attention.”

I couldn’t agree more. Baby boomers have had an impact on every aspect of US culture – from the workplace to mass marketing to “helicopter” parenting to self-help to lifelong learning to …

Seth continues and I continue to agree with him:

“Add into that the fact that we’re living much longer and careers are becoming more flexible …”

But then he states:

“… and it’s pretty clear that in just about every cultural respect, fifty year olds are living, acting and looking more like thirty year olds every day.”

Sorry, but this is where we part ways.

Baby Boomers are not “acting more like 30 year olds.”

* 30 year olds do not raise grandchildren. Nearly 1 million American kids have their basic needs met exclusively by a grandparent, no parent present. A total of 4.9 million live in households headed by grandparents. As the AARP put it, “Clearly, grandparents are increasingly providing the stability and security of home for their families.”

* 30 year olds aren’t balancing careers, their families and caring for their own aging parents.

* 30 year olds aren’t paying off their kids’ college tuitions while pursuing continuing higher education themselves.

* 30 year olds do not pay for their grown children’s cell phone bills, as do 59% of Baby Boomer women. Or pay for their child’s insurance, rent, cars, computers and more. (Get the full picture of what Boomer moms pay for at VibrantNation.com.)

* And 30 year olds don’t have that ability to be understanding that life satisfaction comes from within. That kind of introspection requires another 20 years or so …

Baby Boomers are clearly not acting like 30 year olds. They’re acting like the best 50 year olds they can be. They’re acting like a new kind of 50 year old.

You might even say they’re not acting at all – they’re just living lives with purpose and vibrancy.

Seth’s blog closes by noting that “most traditional advertisers are stuck in the mindset that thirty is the end of your chance to find a new customer or build a new brand.” It’s a frustration our team frequently voices.

But if your brand wants to tap into the Baby Boomer market, you’ll have to look beyond slogans like “50 is the new 30″ and see them for who they truly are: exciting, challenged, challenging, thoughtful, skeptical and lucrative consumers who absolutely are acting their age.

Mature Marketing Links of the Week – 3/19/2012

Monday, March 19th, 2012

Last week we celebrated Pi Day, the ides of March (et tu, baby boomer marketer?) and St. Paddy’s Day (sorry Kermit, but once a year it IS easy being green). We also shared a wide variety of resources to help you get better results while marketing to the 50+ consumer. Here are the links that received the most clicks, retweets, discussion or attention last week.

1. MOST SHARED: Consumers feel that 1 or 2 Facebook messages a day from a brand or organization are too many. A TolunaQuick survey found that respondents “felt overwhelmed by brand messages on social media,” reported PR Daily.  ”Other findings from the study that brands will want to consider:

  • 40 percent of respondents felt that brand promotions are too complex to enter;
  • 20 percent felt incentives are not worth the effort;
  • 75 percent said that one or two Facebook messages per day is too much to receive from a brand;
  • Nearly 40 percent don’t want to share brand interactions with friends
  • 20 percent proactively post messages to brand pages.”

The findings didn’t surprise our team one bit. As I tweeted, when Creating Results conducted its Social, Silver Surfers research, we heard this message from baby boomers and seniors using social networks. Only 15% said yes, yes they wanted to engage with a brand via social platforms. The majority told us loud and clear that they felt overmarketed to already and that social media was a personal, not commercial space. (Download the eBook at www.CreatingResults.com/SocialSilverSurfers.)

2. MOST CLICKED: Did you know 52% of #babyboomer women rely on ad insertions, print/online coupons? Good opp for QR code ow.ly/9wR7C

Also notable and useful … Two for those marketing real estate / 50+ housing / retirement communities:

3. Cross-country relocation is just not the norm for baby boomers. Reuters reports that Americans are retiring closer to home than they did in the past.

“The increasing popularity of the short-distance move may be a result of the many advantages the strategy offers. Retirees who stay an hour or two from where they worked and raised their children can cut their costs while staying near their friends, cultural events, major airports and medical facilities. Moving outside the metro area means they don’t have to compete on housing prices with people who need to be closer to the city for their jobs.”

We’d add that 50+ers can also stay close to their jobs to work full- or part-time while easing into “retirement.” Read the full article at  ow.ly/9z0oE

4. Looking for data on the impact of seniors on the housing market? Check out this deck from the National Multi Housing Council, “Resetting the Demand for Multi Family Housing: Demographic and Economic Drivers to 2020.” The report includes data on the change in US households by age group, the rise in multigenerational households and renters who double up, and more.

Download the full PDF report at  ow.ly/9BdGu

And one for everybody:

5. A terrific piece in the Wall Street Journal on how we all can – and should – be creative. ow.ly/9CLjz

 

I hope you’ll be creative in sharing your comments and thoughts, below.

Mature Marketing Links of the Week – 3/12/12

Monday, March 12th, 2012

Hello, Monday! (How did you get here so fast?) Time for the baby boomer and seniors marketing links that received the most attention from friends and followers on Twitter, Google+ and other social platforms last week.

1. MOST CLICKED: The most effective SEO strategy of all time – This must-read post by Barry Feldman in Social Media Today sums it up as follows:

“Read 10 stories on SEO and you get, well, 10 different stories. No one agrees on anything. Or should I say everyone agrees on nothing?

I lied.

Everyone seems to agree on one eensie-weensie word of wisdom. The word is relevance. While 1,001 SEO schmoes may have 1,001 different fail-safe, white hat, field-proven tactics, everyone agrees the one thing all search engines are after is relevance. So come what may, scholars and simpletons can once and for all agree: the most effective SEO strategy of all time is to produce relevant content.”

We encourage you to read the full post for insight and some truly helpful pointers: http://ow.ly/9puWuConga Line - macgasm.net

2. MOST SHARED/COMMENTED UPON: Inspired by International Women’s Day, five facts about 50+ women, with related tips for marketing to these very important baby boomers and seniors http://ow.ly/9wXsp

And a few more resources that earned clicks/shares:

3. The divorce rate for 50+ baby boomers and seniors has doubled in the past two decades. The Wall Street Journal looks at why: http://ow.ly/9rrmY

4. An excerpt from Brent Green’s new book on how to market to baby boomers, perhaps the most examined generation ever: http://ow.ly/9rrwr

5. Beth Rand’s excellent post on this blog, “The Facebook Times are Changing – What the new Facebook Timeline means for for brands.”

Whether you like it or not, Facebook will change brand pages over to the new look/functionality on March 30. Beth offers an overview of key new features, a checklist for readying your page for the transition and examples from brands already taking advantage of the new features (such as Lennar Homes, below): http://ow.ly/9umYQ

 

Please take advantage of the comments tool below to share your thoughts on this feature. And thank you for sharing our passion for marketing to baby boomers and beyond!

The Facebook Times Are A Changing

Tuesday, March 6th, 2012

What the New Facebook Timeline Means for Brands (Hint, it’s all good)

During their first annual conference for marketers, Facebook announced the upcoming launch of the new Facebook Timeline for businesses and organizations.  While individual users with personal pages within this social networking giant have been growing comfortable with the new look and feel for sometime, this is a whole new world for brands.

So what does this mean for your existing page?  In a nutshell- more flexibility and features that help create a richer experience for prospects visiting your Facebook page. Currently  you can preview what your page will look like with the new Timeline format with the official transition slated to take place for all pages on March 30 so now is the time to begin thinking about how to effectively navigate the change.

Below I’ve included an overview of the new features as well as an action plan for how you can best convert to the new appearance. According to the  Facebook Marketing Solutions page the new Timeline features include:

1. Cover Photo: highlight an image that is compelling to those who will see your page–a new home model, a photo of a recent event, etc.

2. Pins: position timely news and information to the top of your page for up to 7 days to help motivate followers to action.

3. Private Messaging: quickly view and respond to activity on your page in a personal way- especially important to Boomers and beyond.

4. Timeline: new followers can easily get to know you better by accessing posts and images from previous months or years (without having to scroll down for a lifetime).

Preparing to Launch Your Timeline

Use this checklist of things to complete before you transition your Facebook page to help ensure you are getting the most out of the new look.

  • Identify key dates in your corporate history:  I especially like Lennar’s approach on their timeline- they track dates and images back to their inception in 1950.  The use of imagery and captions are a great way to drive awareness of your history with followers.
  • Create a cover photo that highlights your best assets: There are some new restrictions to the types of images you can incorporate (nothing with pricing, incentives, etc) but the size of the image provides the perfect canvas for highlighting your greatest asset or component of your unique selling proposition. Coca-Cola’s ® timeline is a great example of how you can excite and speak directly to your target market with your cover photo
  •  Create a “Pin Plan”: This is such a great way to encourage people to visit other tabs of your page- photo galleries, email sign up forms, exclusive news, etc.  Unsolicited testimonials are great to highlight when targeting boomers and seniors as these are viewed as authentic, trustworthy sources.   You can pin things for up to a week so make sure your most timely information is highlighted here.
  • Spread the word: encourage your existing prospects to check out your new look and share the news with friends to help generate more followers.  Highlight the switch in blog posts, emails and tweets and include a image and link on your website to help convert traffic to followers.

Resources:  Learn from others through these great resources about how to leverage the new Timeline

Mashable Guide

Lost Remote

Facebook Marketing

Have questions or interested in boosting your social networking presence through Facebook?  Click here to see how Creating Results can help drive results and motivate your target consumers.

 

Mature Marketing Links of the Week – 3/5/12

Monday, March 5th, 2012

What resources for marketing to baby boomers and beyond caught the attention of our Twitter, LinkedIn and Facebook followers last week? Read on for top links.

1. MOST SHARED/MOST CLICKED: From the San Francisco Chronicle, how the retirement attitudes of baby boomers differ from those of Gen X. In short, older baby boomers have the most saved but they also are withdrawing more from their retirement savings plans and adding less. Gen Xers are most willing to take risks with their investments, not surprising since retirement is further off for this cohort. Get all the stats at http://bit.ly/zqIbju.

Also gaining clicks and shares this week:

2. What kinds of emails are shared most often? A new survey from Emailvision shows emails with discounts are shared more than any others. Humorous marketing emails rank 2nd in terms of viral shares.

The survey also found that the #1 goal of email marketers was to extend the brand reach. #2 was to build loyalty – retaining customers, building support. As eMarketer notes,

“email marketers are hoping that passed-along emails and other content shared through social channels will help build awareness or reputation, and, conveniently, the messages most likely to accomplish these goals are the ones with deals and promotions that should also help marketers increase sales and gain new customers.”

Read the full article on eMarketer at http://bit.ly/AqAKgN

As we’ve said frequently, email marketing is a very effective tool for reaching baby boomers and seniors. What goals have you set for your email program? Share your thoughts in the comments below.

3. 88% of Internet users will research products online in 2012. Check out this infographic with Internet usage projections http://bit.ly/Anoi1V

4. An iPad class at continuing care retirement community North Hill is giving seniors new ways to connect with friends, family and the world. http://bit.ly/xBJBx2

5. Todd Harff blogs about blogs. (It’s not as meta as it appears.) This week, Todd shared stats on blog use by baby boomers and seniors and tips for starting/maintaining a blog directed at this audience. While the post was in response to an S.O.S. from a real estate marketer, the tips apply to any organization hoping to use a blog as part of its 50+ marketing program.  http://knowledge.creatingresults.com/2012/03/01/blogging-and-the-baby-boomer-home-buyer/

As always, please let us know your thoughts on this blog below. Have a great week!

Blogging and the Baby Boomer Home Buyer

Thursday, March 1st, 2012

I recently received an S.O.S. from a former active adult community client thinking of starting a blog as part of their online marketing to 50+ (baby boomer and senior) home buyers. “I’ve been charged by the big boss to start blogging as a way to connect with older buyers. But I’m not sure of where – or even if – I should start? Do Baby Boomers even read blogs? Help!”

Here’s what our team advised, as we lowered the lifeboat to this overwhelmed real estate marketer:

Baby Boomers Value Blogs

As Brian Solis put it in his 2011 State of the Blogosphere,

“Over the years, blogs have formed the foundation of social media, democratizing the ability to publish thoughtful commentary, build a noteworthy community and equalize influence along the way. Blogs are underrated and largely underestimated.”

The Pew Internet and American Life  has found that 27 % of younger boomers (also known as Generation Jones, aged 46-55) and 25% of older boomers (ages 56-65) read blogs.

Get the e-book - Social Silver Surfers

Usage of Social Media

Creating Results’ national survey of mature Internet – Social, Silver Surfers- users found a higher adoption rate.  Overall,  blogs were the # 4 most cited social sharing tool used by mature consumers over the age of 40. In fact, 34% of 40-54 year olds and 36% of 55-64 year olds told us Blogs were one of the social tools they used the most. A third of the younger boomers and a quarter of the older boomers reported using comments on blogs and other web content. 

 

How Will You Measure the Success of Your Blog?

The first thing we would want to know is how she (and the big boss) will judge the success of this blog?  Blogs can yield any number of benefits, including driving traffic to a website, encouraging visitors to spend more time on site, engaging them in dialogue, sparking conversions, generating a viral lift through email/Facebook/social shares, gathering consumer insights, and/or generating a lift in natural search engine results.

In general, a 50+ community can use their blog as another marketing tool, a customer relations tool or a research tool.  It’s important to pick one primary goal.  Based on the goal, the content will vary.

No Blog Is An Island … It’s Part Of Your Content Marketing Strategy

A blog should be seen as a critical platform in an integrated content marketing strategy – it does not stand alone. I strongly recommend reading Content Rules by Ann Handley and CC Chapman.  This essential book talks about the importance of a strong content strategy and gives great advice on finding an appropriate voice for your blog.

With that homework done, start by making a list of what topics are most relevant and engaging for your readers. Think more like a publisher and less like a marketer.  Write about topics that come up in discussion with prospects and customers.  What’s on their mind?

When it comes to 50+ homebuyers, consider how you can provide useful and helpful information about:

  • Real estate market – national, local
  • Preparing a home for sale
  • Reverse Mortgages
  • Downsizing
  • Grandchildren
  • Affordable vacations
  • Continuing education
  • Health and Wellness
  • Financial Tips
  • Breaking news stories with 50+ angles
  • The holidays

Starting a Blog vs. Maintaining a Blog

Once you’ve set sail with your blog, here are five ways to keep the effort moving smoothly towards your goals.

  1. Develop an editorial calendar and set a pace that you can maintain.  Don’t post five things one week and then go dark.
  2. Think outside the (text) box. Photos and videos are becoming more important to content marketing and social sharing every day. They also provide an insiders view of life at your community, and baby boomers in particular value authenticity and a feeling of VIP status.
  3. Ask questions and respond to comments. A blog should not be a one-way megaphone for sales!
  4. Promote the blog through social media, RSS and emailing appropriate links to prospects. And remember, the #1 social sharing tool of Social, Silver Surfers is email. So make it easy for older users to email your content! None of this elder-unfriendly guess the squiggly letters and give us the Social Security number of your first-born …
  5. Remember to optimize the content and copy for search engines. A survey by Lee Odden found that”87.4% of respondents “successfully increased measurable SEO objectives as a direct result of blogging.”

 

What other tips or advice would you have thrown in the blog lifeboat? Share your comments below.

Mature Marketing Links of the Week – 2/27/12

Monday, February 27th, 2012

Another Monday, another round-up of the mature marketing resources shared by Creating Results that received the most clicks, retweets or attention last week.

1. MOST CLICKED: Seth Godin’s “Simple Thougths about Fair Use” struck a chord with many of our Twitter and LinkedIn followers. Godin explains the difference between copyright and Fair Use, which permits commentary and comparisons. As Godin writes,

“Most web users should know a few simple guidelines, principles so simple that you can generally assume them to be rules. (Worth noting that whether you are in the right or not, a lawyer on retainer can still hassle you–not fair but true):

  • You don’t need to ask someone’s permission to include a link to their site.
  • You don’t need to ask permission to include a screen shot of a website in a directory, comment on that site or parody it.
  • You can quote hundreds of words from a book (for an article or book or on your website) without worrying about it and you certainly don’t need a signed release from the original author or publisher. Poems and songs are special exceptions. Then you can worry.

There’s a difference between being polite and observing the law. If you quote something (an idea, a notion, a recipe), the right thing to do is give credit.”

At Creating Results, our rule of thumb is “always cite and be polite.” Please read all of Mr. Godin’s post at http://bit.ly/z0yROy.

2. MOST SHARED: A tie between Beth Rand’s post on QR Codes and Baby Boomers and this Rochester Post Bulletin article on the experience of Baby Boomers on Facebook. Did you know there are more boomers on Facebook than 13-17 year olds?

Other links/resources of note:

3. Your team is likely working hard to earn mentions in media – whether online outlets or social media.  What can help you measure the success of your program? KD Paine offers a checklist with 25 questions to be answered as you choose a monitoring vendor. http://bit.ly/zKbDBz. Tip of the Hat to Shonali Burke (@Shonali) for sharing the link with us.

4. We’ve written frequently that marketers focused on 50+ consumers shouldn’t overlook television as a very effective channel for reaching baby boomers and seniors. Last week, eMarketer shared new stats on video watching by age and gender, noting “The number of hours in the day may not be growing, but the amount of time US consumers spend with media is—thanks to multitasking.”

The older you are, the more time you spend watching video on TV.  I found it interesting that 50+ men now watch as much video online as do males aged 2-17. You’ll find eMarketer’s post here: http://bit.ly/zPLXe4.

Was there a link or resource we missed that you found of value? Please share it or any other comments below.

Mature Marketing Links of the Week 2.20.12

Monday, February 20th, 2012

Happy President’s Day Monday.  The following are the mature marketing links and resources of note for the past week. Enjoy!

1. MOST CLICKED: Love was in the air with Three Not-So-Silly Statistics for Valentine’s Day, examining fun facts about 55+ consumers from the National Health Statistics Reports.

     Marriage does a heart good: Findings included that Boomers and Beyond who were married had less difficulty with social and physical activities than those who were formerly married- reminding us that connections are important and should be encouraged within active adult housing and CCRCs to keep ALL motivated and moving.  Click here to read more insights and implications.

2. Florida faces fight to lure retiring boomers: this insightful piece from the Sun Sentinel received a high number of clicks for the week, and with good reason. http://ow.ly/8WEHM

The wants and needs of boomers on the cusp of retiring is changing and in order to continue to draw retirees a recent report shows that Florida may have some re-thinking to do. 96% of respondents surveyed within a Consumer Federation of the Southeast survey placed the highest emphasis on top notch health care (above climate and taxes).   The article examines the strengths of Florida and other areas when it comes to attracting this Boomer market and things they will have to think about when marketing to this target if they want to capitalize on the potential revenue of even a small percentage of the Boomer population looking to relocate.

3.  What Google’s Privacy Policies and what they mean for Seniors:      The ever changing and expanding world of Google and recent privacy policies put in place were examined in an article on Aging In Place Technology Watch.

Creating Results is honored to be a nominee for SeniorHomes.com’s Best of the Web 2012.  Please vote for our blog as top senior living industry resource.  Click here to vote for Mature Marketing Matters and thank you in advance for letting us share news and insights for marketing to the 55+ market.

 

 

 

Mature Marketing Links of the Week – 2/13/12

Monday, February 13th, 2012

Happy Monday! Following are the links and resources that were most shared, clicked on and commented on via Twitter and LinkedIn last week.

1. MOST CLICKED: Good internal communications are critical for the success of your external marketing http://ow.ly/8RcI0

“Make sure the left hand knows what the right hand is doing,” writes UK blogger Kevin Baughen. Kevin specializes (that’s specialises for our British readers) in helping non-profits with their communications. His post points out that without good internal comms and team work, your brand can’t achieve its marketing goals.

2. A handful of links tied for the “MOST SHARED” title last week.

- If your image of retirees is old people in Florida, think again. The state is now fighting to lure baby boomers. ow.ly/8WEHM

- New post: Is 50+ Housing Declining or Thriving? Stats on household income growth among baby boomers and seniors offer context; excerpts from Todd Haff’s panel presentation at the International Builders’ Show. ow.ly/8Y7dE

- Big thinker (& older innovator) Joseph Coughlin of the MIT Age Lab addressed the idea of age & innovation. I confess a quote Coughlin included from venture capitalist Vinod Khosla set my teeth on edge:  “People under 35 are the people who make change happen…People over 45 basically die in terms of new ideas.” Read the full post at  ow.ly/8Vlgu

3. Also of interest:

- Laurie Orlov (@AgingTech) explains what Google’s new privacy policies mean for seniors – and for you. ow.ly/8V9xk

- Marketing to the 50+ Home Buyer: Social Media and Much More. Excerpts from Beth Rand’s presentation at the International Builders’ Show. http://t.co/stZPHWPn

- Pinning the future of communications on visuals. http://t.co/FJBvb7aB

As the author, Sarah Skerik, writes: “[C]ommunicators have to redouble their efforts when it comes to visuals.   Visuals carry extra weight on Facebook and Google+, they’re rendered on Twitter (drawing more attention to the tweet) and are what makes services like Flipboard and Pinterest so compelling and useful.

 

Was there a link or resource you felt was of importance to mature marketers but it was overlooked in this round-up? Please share it in the comments, below.

Social Media Marketing and the 50+ Home Buyer

Friday, February 10th, 2012

The question crops up regularly on LinkedIn Groups: “What is the best way to reach baby boomer and senior home buyers? Is social media the new priority?” Creating Results’ own Beth Rand will help address that question today at the International Builders’ Show, during her presentation “Marketing to the 50+ Buyer: Social Media and Much More.”

As experienced real estate marketers know, social media may be today’s buzzword in marketing but it takes more than a Facebook page or a blog to reach your 50+ prospects. Since many of us are not enjoying Orlando’s sunshine this week (yes, I’m jealous), we wanted to share some key points from Beth’s presentation.

Statistics: Use of the Internet, Social Media by Baby Boomers and Seniors

* The #1 Internet activity for members of the Greatest Generation, the Silent Generation or the Baby Boom is email.

* The use of social networks by adults of all ages is on the rise. The Pew Internet & American Life Project reports 51% of baby boomers aged 50 to 64 and 33% of seniors over the age of 65 are now using social networking sites.

* In our study, we found that 70% of those over 40 years old were using social networks at least a little. The youngest cohort (Gen X and Gen Jones boomers aged 40-54) were the most likely to be involved; the majority of those over 65 had never tried an online social network or had not stuck with it.

Why Do 50+ Home Buyers Use Social Networking (or why not)?

* Connections rooted in the offline world are the #1 reason why older homebuyers try online social networking, we found in our study of Social, Silver Surfers.

* Reasons often align with lifestage. 40-54 year olds are most motivated by work/career. The Silent Generation and 75+ers by invitations from family members.

* Real estate marketers putting all their eggs in the social media marketing basket should be wary. Our survey found only 15 % of all 40+ers actively engaged in social networks would say “Yes, I want to engage with a brand on these platforms.”

* Older users willing to engage saw three benefits to friending brands: discounts, a convenient channel for information and a feeling of insider access. Those who said no or maybe not cited a preference for communications by other channels (phone, corporate website) or face-to-face, a feeling of being overwhelmed by marketing, and a feeling that brands were intruding on their personal space.

How do Baby Boomers Engage on Social Media?

* Social sharing tools ranging from email-a-friend “widgets” to YouTube to message boards are common ways that baby boomers engage.

* The older the respondent, the more likely they were to consider email itself a social tool.

* Retirees cited email as a social tool at 8x the rate of those who were employed full- or part-time; 3x as many singles saw it as social than did couples.

How Can Builders and Developers of 50+ Housing Apply This to their Marketing?

Beth offers 5 ways to for real estate marketers to kick social media engagement into high gear with baby boomers and beyond:

5. Provide clear and simple privacy policies.

4. Make it personal. Show your appreciation.

3. Incorporate tools that make it easy to share experiences.

2. Talk with your friends/fans/followers, not at them.

1. Expand your horizons! Social media is far more than Facebook or Twitter.

Are you a marketer using using social media to sell 50+ housing? Share your insights on what works/what doesn’t below.

RELATED POST: Stop Hunting for Active Adult Home Buyers. Start Gathering.


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