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Marketing and Motivating Boomers and Beyond

Archive for the ‘Internet’ Category

Stop Hunting for Active Adult Homebuyers. Start Gathering.

Wednesday, January 5th, 2011

Many developers of active adult housing still struggle to separate hype from reality when it comes to online marketing and social media.  What really works with 50+ homebuyers?   That’s the topic Creating Results’ President Todd Harff will address next week in Orlando, where he’ll be a featured presenter at the 2011 International Builders Show.  

International Builders Show 2011Todd - along with co-presenters Dee Minich, Group Senior VP of Sales & Marketing for industry leader K. Hovnanian Homes and Jennifer McKee Hannon of the McKee Group – will present “50 Ways to Engage 50+ Consumers Through the Web and Social Media.”  They’ll show attendees how to create their own Internet marketing action plan.  And, they’ll share key findings from Creating Results’ soon-to-be-released national study, “Social, Silver Surfers.”

If you’re headed to Orlando, find your way to West 314B on Friday, January 14th.  For the rest of us, here’s one big “ah-ha” Todd and his co-presenters will be stressing:

Want to pursue active adults? Stop hunting.  Start gathering. 

Gather Leads - Don't Hunt ThemGathering?  Yup. Gathering. 

Let’s be honest.  No longer are builders simply “hunting” 50+ homebuyers with oversized postcards targeted by age, zip and income.  Prospects begin hunting on their own – starting their research online, on their time, long before they think of paying you a visit in the real world.

So an integrated Internet Strategy that matches your prospects’ preferences is a critical resource to help you pursue AND nurture Leads.

Lead nurturing is an ongoing conversation, not a series of hit-and-run campaigns.

The Internet lead and the in-person lead should receive the same level of energy and service from your team. Start and maintain a conversation.  Find out where they want to talk to you (your website? by email? on Facebook?) and respect that choice.

Give generously and frequently of your (online) time and (relevant, useful) content.  Offer friendly incentives and discounts. Don’t think huge dollars, but make people feel special. 

Play match-maker for other resources.  That time-strapped Baby Boomer, trying to figure out how to downsize 30 years of household memories while caring for elderly parents and adult children and still keep her job … she’ll really appreciate your sharing a link to a reliable local plumber,  contractor, Realtor or moving consultant.

By shifting your mindset and pursuing an integrated online plan, you’ll build your brand, attract new leads through lots of lovely keyword-rich content, AND you’ll nurture those leads. 

Happy hunting gathering!

If you’d like to gather more insights into the online preferences and pet peeves of active adult homebuyers, register to receive the findings from Creating Results “Social, Silver Surfers” research at www.CreatingResults.com/social_silver_surfers.

Social Networks on the Rise, Email for Everyone, Finds Pew

Monday, December 20th, 2010

The Pew Internet & American Life Project released its second ‘Generations” reportlast week, with data about what various cohorts – from Gen Y/Millennials to Baby Boomers to the Greatest Generation – are doing on the Internet.  Turns out, these cohorts are becoming more alike in their online activities.  A quick synopsis:

Activities Dominated by Millennials

Pew found that Gen Y/Millennials aged 18-33 are much more likely to use instant messaging, watch a video, or play online games.  While larger numbers of older Americans are joining online social networks, they still lag their grandkids/great grandkids in this activity.  Social network sites are used by:

* 16% of Greatest Generation (74+)
* 34% of Silent Generation seniors (65-73 years old)
* 43% of older Baby Boomers (56-64)
* 50% of younger Boomers (aka Generation Jones, 46-55)
* 62% of Gen X (34-45)
* 83% of Gen Y/Millennials

Use of the Internet itself is an area where older cohorts still lag.  79% of all Americans go online, states Pew, yet younger folks are overrepresented in a census of Web citizenry.

The percentage of each generation who go online

Chart: Pew Internet & American Life Project, Generations 2010

Online Activities Where Older (Gen X, Boomers & matures) Dominate

Pew found only 2 areas where older cohorts are more likely than Millennials to be active:  visiting government websites and getting financial information online.  Consistent with lifestage, Baby Boomers and Silent Generation seniors are spending the most time seeking out financial information, including mortgage rates, stock quotes and advice to help them plan for retirement or make the best of un-retirement.

Everybody Loves Email

As Pew puts it, the bulk of online activities are now more consistently popular across the age groups.  Some have significant differences between the oldest cohort (Greatest Generation) and the youngest (teens & Millennial) generations – if they didn’t, THAT would be a headline!

For marketers feeling the pressure to put dollars into social media, if you’re targeting Boomers and beyond, remember that email is used by nearly 9 in 10 of all people over 50.  Email is the most popular of all online activities regardless of age:

* 88% of 74+ers
* 90% of the Silent Generation
* 93% of older Boomers
* 91% of younger Boomers
* 94% of Gen X
* 96% of Millennials

Now that Pew has detailed what online activities Boomers and seniors are pursuing, how do you apply these statistics to your marketing program?

In January 2011, Creating Results will release findings from our proprietary, national survey of mature consumers that could offer some answers.  More than 400 consumers over 40 answered questions about web preferences – pet peeves, favorite features & more – and attitudes toward social media.

And we went “beyond the numbers,” inviting 40+ Americans to share their opinions in their own words.  There also are specific take-aways for those marketing housing to Boomers and seniors.

To be first to receive the full findings of “Social, Silver Surfers,” please register here:  http://www.creatingresults.com/silver_social_surfers/.

How Baby Boomers Eat, Pray, Love

Wednesday, August 18th, 2010

Last Friday, “Eat, Pray, Love” opened in movie theatres around the nation.  It’s likely many a Baby Boomer woman was in the audience, marveling at the tale of self-discovery.  Professionals marketing to Baby Boomers and 65+ seniors can discover a few insights into their own mature audiences by considering how we eat, pray and love.

Baby Boomer Spending on Food

* I really appreciate The Bundle’s infographics that illustrate household spending by age.  Take a peek at their 2010 report and you’ll see that Baby Boomers (aged 50-65) and Silent Generation (65+)  spend more on food and drink than the “coveted” 18-25 year olds – $6,992 and $5,211 respectively.  36-49 year olds are the tops in food and food and drink, averaging $7,487 in 2010 per household.

* Reflecting their lifestage, 35-50 year olds spend the most each year on groceries - $4,322 per Bundle.  50-65 yr old BInfographicFoodSpendingByAgeoomers are in second place, spending an average of $4,001.

* Mature marketing expert Brent Green has called Baby Boomer men the “next marketing frontier,” noting that men are more apt to spend than save (even in a downturn) and more prone to buy national brands at the grocery store.  (more…)

41.6 Percent of Americans Are On Facebook

Thursday, August 12th, 2010

… and 98% of Americans have at least one television set

Kudos to Roy Wells for tackling the misperception that only teenagers and college students are on Facebook.  His post for SocialMediatoday.com this week calculated that 41.6% of all Americans have a Facebook account.  And, as we’ve reported frequently on this blog, ALL Americans on social networks includes quite a few members of Gen X, Baby Boomers and the Silent Generation. 

I most appreciated Wells’ emphasis on – gasp! – understanding your audience and crafting a marketing strategy appropriate to those targets.

If you are a CEO, or someone whose job it is to grow your business, the role that social media will play in your strategy is a function of who comprises your target audience, and where you can find and engage that audience. Clearly, a portion of that audience, regardless of age, are using social media channels.

So, with that in mind Creating Results would like to remind those businesses hoping to drive business with mature Americans – 40 years or older – that TV is a place you can find and engage your audience.

98% of households are TV households, reports Nielsen.  55% of US homes have three or more television sets.  The median age of prime time TV watchers is 51 and seniors (65 or older) watch more minutes of “boob tube” than anyone else.

seniors_watch_TVLearn more about how – when it comes to marketing to Baby Boomers and 65+ (seniors) – social media hasn’t yet killed television by reading Nielsen’s statistics or posts from the Ad Contrarian, Chuck Nyren and this blog.

Using Online Video in Marketing to Matures

Thursday, June 17th, 2010

Americans are watching more video today than ever before. There were 135.9 million unique viewers in May 2010, per Nielsen.  According to a Pew Internet Research study, online video viewing has nearly doubled since 2006 and is up 46% over last year alone. More people watch video on sites like YouTube than are active on social media sites or use Twitter.

And don’t feel sorry for your local cable TV provider, because television viewing increased 1.5% over the last year. It seems that no matter what size the screen, we are all becoming even more avid consumers of video.

For those marketing to Baby Boomers and 65+ seniors, here’s a quick overview of the types of online video and how they can help you meet your goals.

Types of Online Video

Daniel Sevitt, video expert and regular blogger on the EyeView Digital Blog breaks down online videos for businesses into three types: Viral Video, Conversion Video, and Educational Video. Each has a distinct place and purpose.

1.  Viral Video is hosted off-site and shared as widely as possible (think YouTube). Multiple goals: Brand awareness.  Hopefully bring traffic to your website.

This is a local commercial gone viral, and one of Advertising Age’s top picks for YouTube commercials of all time. The humor and honesty are great.

Keep in mind that no business can say “I’m making a viral video.”  You can make a video and hope it goes viral.  Also, there is a growing trend away from viral videos towards more practical applications in the business world. Eloqua’s Joe Chernov recently called this a “smarter and more sensible use of video.”

2.  Conversion Video is on the homepage or landing page. Goal: Delivers a call to action that is focused on increasing conversion.

When the Complete Monty Python Collectors Edition was released on Amazon, free videos of entire sketches from the show were posted on the landing page, with the statement “We’re letting you see absolutely everything for free. So there! But we want something in return. None of your driveling, mindless comments. Instead, we want you to click on the links, buy our movies & TV shows and soften our pain and disgust at being ripped off all these years.”

Visitors spent more time on the page, ‘clicked through’ to more related products, and the video collection shot to #2 on Amazon’s best seller list.


3.  Educational Video
is not usually on your homepage. Multiple goals: establish trust and thought leadership; FAQ support; provide tutorials and walk-throughs for processes; increase brand loyalty.

One of our clients, HunterLab, uses educational video for “how to” content.  But an educational video on your web site doesn’t have to be about what your company does for your clients, it can offer other resources that are helpful and relevant. For example, tips on how to properly tie a tie  are found on a variety of websites – Brooks Brothers, Jobseekers Advice and more.  While Brooks Brothers’ slide show is nice, the content might be more effective as a video like this one.

Growing Numbers of Older Online Video Viewers = A Marketing Tool for Today

41% of users age 50-64 are online video viewers; 27% of Internet users age 65+ watch video online. Both percentages are lower than younger market segments, but both show significant increases over 2008, when the 50-64 year old segment was at 34% and the 65+ segment was at just 19%.

When it is used well, video can tell a story, grab attention, and bring ideas to life in an emotionally powerful way, more fully engaging the web visitor. An engaged online visitor will spend more time on your website, giving you more chances to connect and ‘convert’ them to customers. eCommerce group Invodo lists some statistics on how video on web sites increases sales and decreases returns.

Whether your site features video will increasingly give visitors an idea of how modern and helpful it is.  The early adopters of online video have already blazed the trail and taken the brunt of the upfront development costs.  What do you think? Have they proven the marketing value of online video?  Do you plan to incorporate video into your Boomer or senior marketing efforts?

AARP: Boomers, Seniors Growing More Comfortable and Involved with Social Networking, Tech

Tuesday, June 8th, 2010

AARP has released new research into the social networking/social media and technology use of Baby Boomers and 65+ seniors.  The upshot:  Americans over 50 are definitely not technophobic.  And, social networking is on the rise, with 27% of Boomers/seniors using social media websites.  Consistent with older consumers’ desires for connections offline, the report finds that they are most often connected to – and most often motivated to join social networks by – their family.

Highlights from AARP’s Social Media Research

* 47% of Boomers and seniors originally heard about social networking from a family member other than their spouse. 

* 70 percent of 50+ers first heard about social media from a child or grandchild.

* 24% of Boomers and seniors who are active in social networks were introduced to it by friends.

* Women were more likely than men to be introduced by family members (60% to 29%).

* Among adults 50+ who use social media websites, 73 percent are connected to relatives other than children and grandchildren.  62% are connected to their children.  36 percent are connected to grandchildren.

* Facebook was most popular among AARP’s respondents – 23% of their 50+ social networkers used this site.  LinkedIn was #3, with 4% and Twitter clocked in at #4, with 3% of respondents using or visiting the microblogging service.  Interestingly (and most likely driven by grandchildren) 4% had MySpace accounts.

We note that 73% of the 1360 older adults contacted reported they do not use social networks at all.

For tips and more insights about social media marketing and Boomers and seniors, here are some related articles:

- The Age of Social Networks? Mature
- From Social Media Socialites to the Socially Awkward (why one size doesn’t fit all for marketing)
- Untangling the Web: Social Media and Boomer, Senior Homebuyers
- Marketing to Gen X and Baby boomers via LinkedIn
- The Face(book) in the Mirror is Getting Older

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Parody Web Sites Entertaining AND Effective?

Thursday, May 27th, 2010

More often than not, parody web sites are pure entertainment.  Here’s one with a twist.  AgentHarvest is a company that markets top real estate agents.  To build exposure and get their message across, they created a parody site called Really Rotten Realty, which makes fun of the typical agent.  I thought it was funny and clever and could help with word-of-mouth marketing. 

reallyrottenrealestatebadgeThe copy is terrific.  Homebuyers truly looking for a good agent can relate to the situations described.  From the “Sell A Home” page:

“We believe in the 3-P’s of real estate marketing: Put, Put and Pray. Put a sign in the yard, Put it on MLS and then Pray someone will come along and buy it. We usually find that after enough time passes, and after several price drops the house usually sells itself without too much intervention from us. That’s an easy commission earned. We like easy.”

And you’ve got to love the photos and stories on the testimonials page.  Priceless!  

I can see this site working well to recruit more top agents to AgentHarvest while simultaneously educating consumers in an entertaining way and driving traffic the parent web site. What do you think about parody web sites as part of a marketing program?

Time to Move Beyond “Elders Fear Technology” Stereotypes

Friday, April 9th, 2010

“What do you typically do when you’re having a problem like that?” L, the vivacious 80-something woman who was participating in one of Creating Results’ web usability testing sessions, laughed.  “I call my son,” she said, “and he always tells me it’s operator error.” 

L was one of five seniors who participated in our web research that day.  All were residents of continuing care retirement communities in their late 70s and 80s.  None was afraid of or intimidated by computers.  They were occasionally frustrated.  Not sure of the value of some online features.  But certainly not overwhelmed by technology.

If marketers read the mainstream press, you’d likely have the idea that the Silent and Greatest Generations are gripped by “sheer terror” when faced with computers.  The latest offender was the Boston Globe, with their article “For Elderly, Wired World Holds Terror – or Delight.“  Which is why we applaud aging technology expert Laurie Orlov for calling them on it.  She writes – “Enough: Newspapers are fueling terror among the elderly and computers.”

This one from the Boston Globe searches for a way to write condescendingly about seniors and their fear and loathing when it comes to using a computer. We’re so lucky — a Harvard professor has offered their ‘insight’ about the acceleration of the ‘pace of change’ and the Cambridge Health Alliance, offering insight on how it takes longer to learn new things.  Gee, was this a study? Oops, no, just a few anecdotes, vastly enhanced by the entertaining comments from seniors who have been using computers for years.  Maybe that’s how they read the Globe — which would be a revenue-free access method.

(For both articles, check out the comments for additional insights.)

If you’re marketing to the Silent Generation or the Greatest Generation, we urge you to look beyond anecdotes and “me-search.”  Instead, look at the research from the Pew Research Center (38% of 65+ Americans are online, 6% of Silents have a social networking profile, they are divided on whether technology isolates us or brings us together), Nielsen Online or eMarketer.  The wired world is not either black and white; seniors react and adapt in more ways than either terror or delight. 

You also can help Creating Results fight stereotypes by participating in ongoing research.  If you’re over 40 and have an opinion, please take our current surveys (roughly 3 minutes, anonymous):

Not over 40? Please share these links with someone who is. We’ll be sharing the findings here and at industry conferences, doing our part to move marketing beyond this (as Orlov calls it ) “fear-and-loathing-in-computerland.”

Technology Use, Attitudes Distinguish Youngers from Elders

Tuesday, March 2nd, 2010

Another look at the generational marketing snapshots provided in the new Pew Research Center study on Millennials (see yesterday’s post).  Today’s topic: Technology. 

 Two years ago, Harris Interactive asked Americans what they’d re-name their generation, if they could.  A full quarter of both Millennials and Gen X chose “Generation Tech.”  That finding is confirmed in Pew’s new research which reported that – especially for the 18-29 year olds -, technology is what defines them as distinct from Boomers and beyond.

0210TechnologyUseByGeneration.PewReschCtr

It’s not just use of technology but attitude that distinguishes Millennials and Gen Xers from their elders.

“[A] majority of the public takes the positive view of modern technology. Half of the public says that new technology makes people closer to their friends and family, but 39% say that new technology makes people more isolated. A majority of Millennials (54%) and Gen Xers (52%) think that new technology makes people closer to each other rather than more isolated. But Boomers and members of the Silent generation are more divided in their opinion.”

The upshot for those marketing to Baby Boomers and Silent Generation?  Many elders are tech savvy and active online.  But it’s not what defines them.  Don’t forget traditional marketing techniques such as direct mail or print advertising when trying to motivate 50+ consumers.

US Online Population Shifts Older, Resembles Offline

Wednesday, February 17th, 2010

eMarketer’s new data on the US Internet population shows that the online world now resembles the offline: filled with active older consumers.  Internet usage is shifting, as mature users have taken to the Web.  Those marketing to Boomers and seniors will note that eMarketer predicts this trend will continue for the next five years: “More than one-half of new users will be ages 45 and up, as many of the remaining laggards come on board.”

Here is the eMarketer chart projecting the US Internet user penetration, by age, for the next 5 years:

USInternetUserPenetrationByAge2008-20014.eMarketer

 

For those curious, here are the US Census projections related to the US population as a whole, by age:

USPopGrowthbyAge2005-2015.Census

As we noted on this blog last week, long gone are the days of thinking mature consumers are not online. Any business marketing lifestyle services to Boomers and seniors must have a well-constructed Internet strategy and design their websites so they are friendly to mature consumers.  Internet success is critical to overall success, and it will not happen overnight.


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