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Archive for the ‘Millennials/Gen Y’ Category

Mature Marketing Links of the Week – 4/22/13

Monday, April 22nd, 2013

Let’s get to it! Our weekly round-up of top links, articles and resources for mature marketing.

1. MOST CLICKED: We have a tie –

* If you’re happy & you know it … You’re a member of the Silent Generation, per Prosper Insights: http://ow.ly/k14Rq PIA-HappiestGeneration041113

Whether it’s their love life or their homelife or their home, 65+ers are reporting themselves as happier than Baby Boomers, Gen X or Millennials.  Click on the chart or the link above to see all the data.

* Interesting infographic imagines the world as 100 people: Did you know that 8 out of every 100 people in the world are over 65? Find out about languages, religions, housing and literacy by clicking this link: http://ow.ly/jWb3b.

2. MOST SHARED: 24% of Millennials say a company’s social media policy would be a key factor in accepting job. http://ow.ly/jVGdV

RELATED: Case study – social media launch for Orion Residential properties (Did you know Creating Results works with companies to establish social media policies and strategies?)

 

Also of note:

* “Smart CEOs Know Training Matters,” a smart piece in the Atlanta Journal Constitution on the vital role of CEO media training, by PR pro Mitch Leff. http://bit.ly/ZHSJ5a

*”We’re Hot Again,” writes Chuck Nyren. http://goo.gl/U6Fnf 

*The manner in which companies respond to media in crisis situations can play a large role in how the public perceives them, says Todd Harff in Senior Housing News. http://bit.ly/15zHJxJ

 

Mature Marketing Links of the Week – 3/25/13

Monday, March 25th, 2013

Time once again for our round-up of links and resources which got the attention of mature marketers. A varied and at times emotionally-charged bunch this week. Please share your own feelings in the comments section!

1. MOST CLICKED: Does Generation Y (aka Millennials) suffer from a sense of entitlement? And are baby boomers to blame for their children’s belief that their own happiness is a right?

Matt Thornhill raised these questions in a thought-provoking opinion piece last week. He was considering the reactions to Yahoo! ending work-at-home as an option for employees. Upon reports that many employees were unhappy, Thornhill writes:

“Happy? Is one’s happiness the responsibility of Yahoo or any company? Why do many younger workers today, especially those under 30, behave as if they are entitled to happiness and, well, everything else?

This entitlement attitude is pervasive — and troubling.

Illustration by Phil Wong (www.PhilWong.org)

Sadly, it was boomers who perhaps created this expectation among their children, today’s millennial generation. It began some 25 years ago when we decided youth sports existed so children could learn about self-esteem, not about putting forth effort to become winners, or how to lose with grace and class.”

Now, those boomers are annoyed by the accommodations the younger generation seem to expect and demand.

(It’s not just 50+ers who are annoyed. My friend Paul Toolan shared an article about a Massachusetts principal called off Honors Night because students who didn’t make high marks could feel badly about themselves. The comments from GenXers included “those who have never failed anything before cannot recover when they encounter adversity.”)

The frustration that Thornhill identifies among baby boomers is one that marketers should keep in mind. They’re frustrated because their boomerang kids are sitting back waiting for the universe to deliver their dreams. And while those kids are waiting, boomer’s own dreams are delayed.

Can your marketing reflect that you understand the pain boomers are feeling, and show how your service or product will help them gain some progress towards their own goals? Should it?

(You’re entitled to share your opinion, below.)

Read the op-ed in the Richmond Times-Dispatch: http://bit.ly/ZgJRp4

Related: Prudential’s “Day One” campaign featured baby boomers sharing their thoughts on whether happiness is something we’re entitled to via first-person videos.

chart illustrates online behavior of baby boomers - digital video views, social network use, facebook use2. MOST SHARED: Obviously, there are differences in attitudes about happiness by generations. What about the differences in online behavior by generations? eMarketer illustrated new data, focusing on mobile phone use, social media activity and digital video views. Here are the highlights:

  • Trying to reach a GenX adult child? Consider the fact that more than 95% of them have mobile phones, and 60% use smartphones. (For a small cohort, it is significant that 3 in 10 US mobile internet users are GenXers.)
  • More than 1/2 of baby boomers are using an online social network now, and they count for 1 in 5 Facebook users. And 6 in 10 downloaded/streamed video monthly in 2012!

See more details/graphics: http://bit.ly/105if44

Related: Using Online Video in Marketing to Baby Boomers and Seniors

Also of note:

* “In death you are remembered, in old age you are forgotten.” Elders share their thoughts on loneliness. http://bit.ly/X5kYPy

* This is not your grandmother’s AARP. Rhode Island age-beat writer Herb Weiss looks at their new ad campaign, “Real Possibilities.” http://bit.ly/16aBCxM

Mature Marketing Links of the Week – 2/25/13

Monday, February 25th, 2013

It may lack some of the glitz of last night’s big Awards program, but each week on this blog we dramatically reveal the very best resources in our industry, as judged by an Academy of 50+ marketing fans on Twitter, LinkedIn, et al. And we do it in far fewer than 4 hours …

The gold envelopes, please!graph - social networking site use by age - Pew Internet

* BEST TWEET IN A LEADING ROLE: 52% of baby boomers ages 50-64 who use the Internet also use social networking sites (Pew) http://ow.ly/hLbG8

* BEST SUPPORTING TWEET: How do Millennials, GenX & Baby Boomers differ in seeking retirement advice? MIT AgeLab guru Joseph Coughlin writes in Bank Investment Consultant about understanding the needs and expectations of financial services clients, from the individualistic Xers to the Gen Ys who cannot count on pensions or even Social Security to the Boomers who have seen their savings crushed in recent years. How to work with these cohorts?

“There has been considerable discussion about the technology differences between older and younger clients. Older baby boomers demanding face-to-face interaction versus the younger mobile generation that conducts business online and live by text message. While younger clients do tend to be more tech-savvy, successful engagement may be less about understanding technology use than generational learning styles …

All three generations are online and see technology as critical to their daily lives. What’s different is how each generation uses technology to seek advice.”

Coughlin says Boomers use the web to educate themselves then get validation and deeper counsel from financial advisors. Gen X uses the web to do it themselves. And Gen Y will use the web for research, and then to seek the advice, opinions and experiences of others online.

Read the post: http://bit.ly/125GgyQ

* BEST CINEMATOGRAPHY: Steve Garfield’s documentation of the Today Show’s visit to Boston is a case study in using moving pictures and stills to tell a story. He used Storify, and then combined photography with video of varying lengths, including the new 6-second Twitter Vine. You may think that 6-seconds could never be enough for marketing, but Garfield demonstrates that you can convey enthusiasm, share an experience and inform your audience.

See the story: http://bit.ly/YvYYaw

* BEST DOCUMENTARY SHORT: Christopher S. Penn reveals the single enduring rule of SEO (search engine optimization.) All 7 words of it.

Read the post: http://bit.ly/ZuLO0u

 

Time to walk the red carpet back to the challenges — and fun! — of marketing to mature consumers with the rest of the Creating Results cast. In the words of Ben Affleck, as he accepted the Best Picture award last night, “It’s good. It is work but it’s the best kind of work and there’s no one I’d rather work with.”

Mature Marketing Links of the Week – Kudos & Kongratulations Edition

Monday, January 28th, 2013

I’m not quite sure where the week went but I am sure it’s time to round-up our top links for marketing to baby boomers and seniors. Happy Monday!

1. MOST SHARED: TV and newspapers trump social media marketing for influence on baby boomers and seniors. http://bit.ly/14nGboA

This is actually a link to a post on this blog from some time ago. We shared it because there has been some new data regarding where the various age group spend their time, and what influences them the most.

First, baby boomers have increased the time spent online each week to 27; seniors are holding steady at 25 hours/week. Both groups have decreased the time spent on social media, as this chart from WSL/Strategic Retail illustrates.

CHART: baby boomers now spend 27 hours a week online, seniors 25 hours

Second, the same survey shows that family and friends, not magazines or MySpace, are still the most influential in shopping decisions. Social media ranked last in terms of influence, in fact, behind manufacturer websites, retailer websites, traditional media (TV, magazines), sales associates and email marketing. WSL/Strategic Retail does note that Millennials are most likely to turn to social media for product information.

CHART: influence on consumers of social media marketing vs. traditional marketing

What does this mean for marketers targeting older consumers? Get your websites in order, be strategic and consistent with your email marketing, and don’t overlook traditional mediums. They work.

2. MOST CLICKED: Restaurants are increasingly focusing their marketing on Millennials. However, NPD Group finds that baby boomers are the ones dining out more and  GenY less. http://bit.ly/14nJmfW

3. Quirky + hipster = retirement community? Senior Housing News reports on specialized 50+ housing http://bit.ly/SZGRwH

 

KUDOS!

Creating Results clients recognized for excellence at the Best of 50+ Housing Awards! Congratulations to Traditions of America, developer of 55+ lifestyle communities and now the recipients of three Silver Awards. And congratulations to North Hill, a CCRC in Needham, Mass. setting out to transform senior living. They picked up six awards – 3 Gold, 2 Silver and 1 special Innovation Award.

Our team is so proud to have the opportunity to partner with these innovative organizations. These awards are a well-deserved reflection of commitment and creativity.

Wondering if your marketing efforts could be receiving more awards … and more importantly, achieving better results? Call our offices at 888-205-8899 and choose ext 7013 to talk with Todd Harff.

Who Pays for News? 50 Plus Boomers & Seniors

Tuesday, December 11th, 2012

The Pew Research Center’s Project in Excellence in Journalism has released some interesting data regarding news consumption and our favorite cohorts — baby boomers and seniors. ‘Tis the season to be honest, so I’ll cop to a little “we told you so” action happening in the Creating Results offices.

The Facts

Here are the details, as reported by the Nieman Journalism Lab.

* While young ‘uns are often portrayed as news-refuseniks, it seems they they rival their elders as consumers of news — as long as it’s delivered via a mobile device.  37 percent of smartphone owners between the ages of 18 and 29 (Gen Y/Millennials) get news on their devices daily, along with 40 percent of smartphone owners aged 30 to 49 (GenX and younger boomers).

* 31% of baby boomers and 25% of 65 plus seniors report getting news on their mobile devices, including smartphones and tablets.

* When it comes to PAYING for news, Nieman summarizes,Pew Research chart - people over 50 most likely to pay for print news, or to subscribe to a digital/print combo

“the survey reinforces some things we already know: Older people are more likely to pay for news. According to Pew, people over 50 were almost twice as likely as those under 50 to have a print-only subscription. The 50-plus crowd were also more likely to have a print/digital combo: 20 percent of those surveyed said they have bundled subscriptions, compared to only 12 percent of people under 50.”

Read the article: http://bit.ly/USs2eK

The Future

Here’s where we get to crow just a tad. When writing for MEDIA Magazine’s fall issue on the Future of Media, we heralded tablets as the future of Baby Boomer media consumption and anticipated Pew’s findings.

“We predict Baby Boomers will sway influence from TV and magazines to the tablet.  We see:cover - MEDIA Magazine - Future of Media - Fall 2012
>> More long-form content. Whether it’s editorial or paid marketing content, Baby Boomers and seniors have the time and desire to dig  deep;

>> Willingness to pay for subscriptions. This is a generation  that still values and therefore pays for news. The pride they take in their own  accomplishments transfers to the work of others, so they subscribe at higher  rates than younger age groups”

Read the whole article: http://bit.ly/X7AeWh

The Functional and the Fun

What does this mean for marketers to older adults? It means you should be thinking of ways to deliver relevant content via mobile devices to boomers and seniors. Think of ways to make that content have the comfort of print — but take advantage of digital tricks and tools to make the experience exceptional.

This is true for those in all industries, including travel, caregiving, higher education and more. Coincidentally, all areas where boomer and senior women spend time and money, as illustrated by our latest infographic, “Merry, Mature Mrs. Claus.” Functional and fun!

Mature Marketing Links of the Week – 11/12/12

Monday, November 12th, 2012

The resources we share for understanding 50+ consumers are quite varied, so it shouldn’t surprise us that a recap of top links would be as well. Here they are — the articles, white papers, etc. from the last two weeks that garnered the most attention from Creating Results’ followers on Twitter, Facebook and LinkedIn.

1. MOST CLICKED: 2 ways to improve the effectiveness of your website with baby boomers & beyond http://bit.ly/TEqUbW

2. MOST SHARED: Why do Millennials (18-29 year olds) share on social media? Same reason Boomers wore peace signs, says writer Sharalyn Hartwell:Peace symbol Facebook like icon

“Consider society when Boomers and Xers were at a similar age and life stage. At  those times, the only real platforms they had to showcase the things they cared  about—personally, politically or otherwise—were things like bumper stickers and  t-shirts. Now, in addition to those “old-school” options, Millennials have  social networks. When they are passionate about anything from a political stance  to pictures of their family to LOL cats, they can use their mobile device and  quickly tell their 231 closest friends all about it. In an instant. What drives  a Millennial to share a viewpoint on Facebook is the same sort of thing that  drove Boomers to wear “peace” t-shirts. They are simply telling the world what  they think, in the method that makes the most sense to them.”

Do you agree? Share your thoughts in the comments section. Or, read the whole post: http://bit.ly/Ujx7IW

OTHER TOP ITEMS

* The percentage of GenY folks who use social media for business daily: 40. The percentage of Baby Boomers who do so? 50  http://bit.ly/SQ4FyU

“Younger employees’ use of social and collaborative technology actually lags behind that of older workers, according to a new survey from Citrix Online. The most enthusiastic adopters of social tools are older Baby Boomers, defined in the survey as those 55 years or older … Forrester Consulting conducted the survey for Citrix, overseeing an online survey of nearly 800 information workers evenly split among the U.S., U.K., France, Germany and Australia.”

The fact that it was a survey of only information workers makes me pause, however. On this blog, we do have several related posts that demonstrate how 50+ consumers in general use business-oriented social networking platform LinkedIn at higher rates than younger colleagues:

Mature, Affluent, Educated and LinkedIn

Facebook, Internet Users More Similar to Offline Population Ages than Ever

* US Voters, by age group, in November 2008 election

chart - US voting rates by age group 2008 election

Early reports for the 2012 election are that 18-24 year olds made up 19% of this year’s electorate and those over 65 16% of the electorate.

* Twitter promoted tweets, Facebook sponsored stories actually DECREASE brand trust http://mwne.ws/UD1ieC

* Are baby boomers’ adult kids finally leaving the nest? Household formation is up, reports Lennar.

“The country added 1.15 million new households in the past year, following four years of meager growth averaging 650,000 new households annually, according to data from the U.S. Census Bureau … The recent uptick in household formation suggests that things are picking up for young Americans.” Read the whole post: http://bit.ly/Sf7KIa

If the boomerang kids do start to leave the nest, we guess there will be a lot more peace and Like-ing going around … Happy Monday!

Mature Marketing Links of the Week – 8/27/12

Monday, August 27th, 2012

“Summer’s lease hath all too short a date.” ― William Shakespeare, Shakespeare’s Sonnets

The last Monday in August. The last Monday of Summer. To ease the pain, we’ve collected the week’s top tips/resources for marketing to baby boomers and seniors.

1. MOST CLPhyllis Diller died at 95 last weekICKED: The great comedian Phyllis Diller died last week at 95. This video of Diller “auditioning” for the Spice Girls had people clicking and laughing. Why did she want to be a Spice Girl? “Because I hear spice is used as a preservative. At least that’s what the Egyptians used when they mummified me.” RIP, funny lady.

See the video: http://www.youtube.com/watch?v=LGD7TNnDeSQ

2. MOST SHARED: What is making 60+ and 70+ Americans so optimistic? Resilience, financial security, writes Paula Span in the New York Times’ terrific blog, “The New Old Age.” Span writes she read the recent United States of Aging report and wondered what was making the respondents over 70 so “insistently optimistic.”

When I called a couple of my favorite gerontologists to help me puzzle this out, they weren’t really surprised; social scientists have known for years that older people, freed from the midlife stresses of work and child rearing, become happier. They call it the U-shaped curve: life satisfaction is greatest in people’s youth and then again in old age.

“You’re seeing resilience,” said David J. Ekerdt, a University of Kansas gerontologist. “You’re seeing the way we adjust our frames of reference to continue to assert, ‘I’m the kind of person who’ll be O.K.’” …

It’s also true that those over 70 are more likely than the boomers behind them to have retired with pensions, intact marriages and paid-off mortgages. Less financially battered by the recession, they may indeed be more secure financially, thus less worried.

Span also notes there might have been confusion with the way questions were worded on the survey tool. Read her full post: http://nyti.ms/PINvoe

3. MOST FAVORITED: (Did you know that people can “favorite” a tweet? It’s the Twitter version of a “like.”) Our active adult communities client Traditions of America was featured in a Pittsburgh Post-Gazette piece — “For Retirees, Pittsburgh Has A Lot to Love.”

Read the article: ow.ly/da9OV

Also of note:

* Australian baby boomers are haunted by debt, finds RaboDirect. “Baby boomers are feeling the pinch and are the most pessimistic of all the generations about the economic outlook of the nation,” said spokeswoman Renee Amor. One-third will have a mortgage when they retire. Half report having less money to live on each week.

Herald-Sun article: http://bit.ly/SI508N

Link to full report from RaboDirect Australia: http://bit.ly/RnUi7q

* The annual Beloit Mindset list is out! This intriguing list looks at what this year’s incoming freshman think or have experienced.

For example, the class of 2016 has never known Romper Room, printed encyclopedias or a man as the head of the US State Department. They also have been wired throughout their Incoming freshmen - the class of 2016 - has grown up with MP3 players. One quarter suffer hearing loss.lives. As Beloit College puts it:

“This year’s entering college class of 2016 was born into cyberspace and they have therefore measured their output in the fundamental particles of life: bits, bytes, and bauds …  In these students’ lifetimes, with MP3 players and iPods, they seldom listen to the car radio. A quarter of the entering students already have suffered some hearing loss.”

Get the Mindset List: http://bit.ly/NRgjfs

We’d love to hear your thoughts on the differences between our favorite 50+ consumers and today’s freshmen. Does the list make you feel youth, too, has too short a date?

Mature Marketing Links of the Week – 6/25/12

Monday, June 25th, 2012

Summer temps are going up, up, up. Here’s a round-up of the “hot” links related to 50+ marketing from last week, based on clicks, comments and shares across various social platforms.

A senior at North Hill retirement community uses an iPad after joining the iPad club1. MOST CLICKED: The iPad club for Massachusetts senior living residents helps members of the North Hill retirement community stay connected and changing with the world. Nice profile of seniors embracing technology by SeniorsForLiving.com.

Read the article: http://bit.ly/MuPz1z

2. A new report on social responsibility suggests that baby boomers never deserved that “ME generation” label given them by media and pundits over the years.

“The report published in the Journal of Personality and Social Psychology (March 5, 2012) revealed that the Millennial generation — people born after 1982 — considered “money, image and fame more important” than values like community involvement and self-acceptance.  The extreme opposite of baby boomers and GenX’ers when they were young adults.

The study found that millennials were less interested in donating to charities, participating in politics or helping the environment. The results support the so-called “Generation Me” theory over the “Generation We” description often used in reference to today’s young people.”

While I’ve never shared the view that boomers are a selfish group, I’m personally curious about how much the current economic crisis has influenced attitudes. Millennials are highly educated yet very much underemployed, while baby boomers enjoyed prosperity and easy access to jobs at that age. It’s hard to consider donating to charities when you’re dependent on your parents for day-to-day expenses. We’d love to hear your thoughts in the comments, below.

Read Technorati’s summary: http://bit.ly/Lvc20a

Read the original study in the Journal of Personality and Social Psychology: http://bit.ly/Ky2HhS

3. MOST SHARED: 13 Brands using LinkedIn Company Pages the Right Way – a nice overview from HubSpot that includes multiple screen grabs. Why should you care about Linkedin Chart from HitWise showing LinkedIn visits by age, including baby boomers and seniorswhen you’re marketing to baby boomers and beyond? Because 57% of users are over 45 and it’s terrific for search engine optimization and building trust with sometimes-skeptical matures.

Read the post: http://bit.ly/Ojnzkq

4. Storytelling is especially effective with older consumers. Wondering how to give your marketing story a “happily ever after”? MarketingProfs shared 5 solid tips last week, including tapping user-generated content and using real-life examples.

Read the post: http://bit.ly/LVVwpr

A case study of how powerful real-life examples can be is seen in the the North Hill iPad story. A few months ago a local paper – The Needham Times – also covered the story (http://www.northhill.org/entry/north-hill-needham-seniors-learn-to-use-ipads-in-class—needham-times). Within a few hours of publication, a North Hill event mentioned in the piece had sold out and the community added a second segment. A happy ending for all involved!

What Do (Older) People Do Online? New Infographic for Marketers

Wednesday, June 6th, 2012

Infographic Details Email, Social Media and Digital Habits of Baby Boomers and Seniors

Two weeks ago, Creating Results addressed the newest/buzziest social media platform, Pinterest, in a series of posts on this blog. The response from readers and clients was very positive – and it revealed a desire to learn more about the online habits of baby boomers and seniors. So today we’ve released a new infographic that details the email, social media and web activities of 50+ consumers.

“With all the digital marketing options out there – email, new social platforms like Pinterest, and so on – many organizations struggle with how best to reach older consumers,” said Todd Harff, President of Creating Results, in a press release launching the infographic.Teaser image - infographic - what people do online by age

To learn more about where people over 50 are spending their time online, so you can more easily decide where to spend their marketing time and money, check out this new infographic. Click here or on the teaser image in this post to see the full version / download as a PDF.

(Feel free to publish it on your own blog or share it with your website visitors.)

 

Learn more!

* Read our series of posts on Pinterest and baby boomers / seniors.

* Enjoy this free webinar with social media best practices and an action plan for retirement communities, including CCRCs and active adult housing.

Mature Marketing Links of the Week – 5/21/12

Monday, May 21st, 2012

“The learned is happy, nature to explore; The fool is happy, that he knows no more.” – Alexander Pope (born on this day, May 21, in 1688)

The Creating Results team is happy to each week explore and deliver to our friends/followers those resources which help us all learn more about our targets: mature consumers. Now, time to learn what links “clicked” last week with those who share our passion for baby boomers and beyond.

1. MOST SHARED: 5 reasons email is ideal for creating loyalty with baby boomers and seniors: http://bit.ly/KrqOQq

2. MOST CLICKED: That terrifying moment you realize: You are old. – http://bit.ly/LtWREf Insights from Dr. Carol Orsborn, writing for the new Next Avenue.

3. MOST IMPORTANT: Marketers should be aware of a new “generation gap:” Debt.

The average American carries $78,030 in debt, reports Experian. Last week they shared details on who owes what by generation. The news isn’t good for Gen X, which has the highest amount of debt and low credit scores. Baby Boomers “tend to be equal to or under the national average in nearly every category with the exception of their second mortgages, which is proportionally 23 percent higher than the national average,” the study found.

It was especially interesting to see the breakdown by age group and debt type. I was surprised to see that what Experian calls the Greatest Generation (which seems to be anyone older than a boomer, which would include the Silent Generation as well) had the highest percentage of bank card debt – 43% above the national average.

Read the whole article at: http://bit.ly/KrrEwm

Debt and aging. Which do you think your 50+ prospective customers fear most? Does your marketing reference these fears or challenges in any way? Please share your thoughts using the comments tool below.


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