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Posts Tagged ‘Real Estate Marketing’

Blogging and the Baby Boomer Home Buyer

Thursday, March 1st, 2012

I recently received an S.O.S. from a former active adult community client thinking of starting a blog as part of their online marketing to 50+ (baby boomer and senior) home buyers. “I’ve been charged by the big boss to start blogging as a way to connect with older buyers. But I’m not sure of where – or even if – I should start? Do Baby Boomers even read blogs? Help!”

Here’s what our team advised, as we lowered the lifeboat to this overwhelmed real estate marketer:

Baby Boomers Value Blogs

As Brian Solis put it in his 2011 State of the Blogosphere,

“Over the years, blogs have formed the foundation of social media, democratizing the ability to publish thoughtful commentary, build a noteworthy community and equalize influence along the way. Blogs are underrated and largely underestimated.”

The Pew Internet and American Life  has found that 27 % of younger boomers (also known as Generation Jones, aged 46-55) and 25% of older boomers (ages 56-65) read blogs.

Get the e-book - Social Silver Surfers

Usage of Social Media

Creating Results’ national survey of mature Internet – Social, Silver Surfers- users found a higher adoption rate.  Overall,  blogs were the # 4 most cited social sharing tool used by mature consumers over the age of 40. In fact, 34% of 40-54 year olds and 36% of 55-64 year olds told us Blogs were one of the social tools they used the most. A third of the younger boomers and a quarter of the older boomers reported using comments on blogs and other web content. 

 

How Will You Measure the Success of Your Blog?

The first thing we would want to know is how she (and the big boss) will judge the success of this blog?  Blogs can yield any number of benefits, including driving traffic to a website, encouraging visitors to spend more time on site, engaging them in dialogue, sparking conversions, generating a viral lift through email/Facebook/social shares, gathering consumer insights, and/or generating a lift in natural search engine results.

In general, a 50+ community can use their blog as another marketing tool, a customer relations tool or a research tool.  It’s important to pick one primary goal.  Based on the goal, the content will vary.

No Blog Is An Island … It’s Part Of Your Content Marketing Strategy

A blog should be seen as a critical platform in an integrated content marketing strategy – it does not stand alone. I strongly recommend reading Content Rules by Ann Handley and CC Chapman.  This essential book talks about the importance of a strong content strategy and gives great advice on finding an appropriate voice for your blog.

With that homework done, start by making a list of what topics are most relevant and engaging for your readers. Think more like a publisher and less like a marketer.  Write about topics that come up in discussion with prospects and customers.  What’s on their mind?

When it comes to 50+ homebuyers, consider how you can provide useful and helpful information about:

  • Real estate market – national, local
  • Preparing a home for sale
  • Reverse Mortgages
  • Downsizing
  • Grandchildren
  • Affordable vacations
  • Continuing education
  • Health and Wellness
  • Financial Tips
  • Breaking news stories with 50+ angles
  • The holidays

Starting a Blog vs. Maintaining a Blog

Once you’ve set sail with your blog, here are five ways to keep the effort moving smoothly towards your goals.

  1. Develop an editorial calendar and set a pace that you can maintain.  Don’t post five things one week and then go dark.
  2. Think outside the (text) box. Photos and videos are becoming more important to content marketing and social sharing every day. They also provide an insiders view of life at your community, and baby boomers in particular value authenticity and a feeling of VIP status.
  3. Ask questions and respond to comments. A blog should not be a one-way megaphone for sales!
  4. Promote the blog through social media, RSS and emailing appropriate links to prospects. And remember, the #1 social sharing tool of Social, Silver Surfers is email. So make it easy for older users to email your content! None of this elder-unfriendly guess the squiggly letters and give us the Social Security number of your first-born …
  5. Remember to optimize the content and copy for search engines. A survey by Lee Odden found that”87.4% of respondents “successfully increased measurable SEO objectives as a direct result of blogging.”

 

What other tips or advice would you have thrown in the blog lifeboat? Share your comments below.

Stop Hunting for Active Adult Homebuyers. Start Gathering.

Wednesday, January 5th, 2011

Many developers of active adult housing still struggle to separate hype from reality when it comes to online marketing and social media.  What really works with 50+ homebuyers?   That’s the topic Creating Results’ President Todd Harff will address next week in Orlando, where he’ll be a featured presenter at the 2011 International Builders Show.  

International Builders Show 2011Todd - along with co-presenters Dee Minich, Group Senior VP of Sales & Marketing for industry leader K. Hovnanian Homes and Jennifer McKee Hannon of the McKee Group – will present “50 Ways to Engage 50+ Consumers Through the Web and Social Media.”  They’ll show attendees how to create their own Internet marketing action plan.  And, they’ll share key findings from Creating Results’ soon-to-be-released national study, “Social, Silver Surfers.”

If you’re headed to Orlando, find your way to West 314B on Friday, January 14th.  For the rest of us, here’s one big “ah-ha” Todd and his co-presenters will be stressing:

Want to pursue active adults? Stop hunting.  Start gathering. 

Gather Leads - Don't Hunt ThemGathering?  Yup. Gathering. 

Let’s be honest.  No longer are builders simply “hunting” 50+ homebuyers with oversized postcards targeted by age, zip and income.  Prospects begin hunting on their own – starting their research online, on their time, long before they think of paying you a visit in the real world.

So an integrated Internet Strategy that matches your prospects’ preferences is a critical resource to help you pursue AND nurture Leads.

Lead nurturing is an ongoing conversation, not a series of hit-and-run campaigns.

The Internet lead and the in-person lead should receive the same level of energy and service from your team. Start and maintain a conversation.  Find out where they want to talk to you (your website? by email? on Facebook?) and respect that choice.

Give generously and frequently of your (online) time and (relevant, useful) content.  Offer friendly incentives and discounts. Don’t think huge dollars, but make people feel special. 

Play match-maker for other resources.  That time-strapped Baby Boomer, trying to figure out how to downsize 30 years of household memories while caring for elderly parents and adult children and still keep her job … she’ll really appreciate your sharing a link to a reliable local plumber,  contractor, Realtor or moving consultant.

By shifting your mindset and pursuing an integrated online plan, you’ll build your brand, attract new leads through lots of lovely keyword-rich content, AND you’ll nurture those leads. 

Happy hunting gathering!

If you’d like to gather more insights into the online preferences and pet peeves of active adult homebuyers, register to receive the findings from Creating Results “Social, Silver Surfers” research at www.CreatingResults.com/social_silver_surfers.

What is the Future of Active Adult Housing?

Tuesday, February 9th, 2010

Was 2009 the end of 55+, age-qualified, active adult housing?  It certainly was a painful year for builders, developers, and experts like myself, who had expected this market would out-perform the overall housing market during a downturn.  Instead, as I note in my Top Ten Take-Aways from IBS, mature homebuyers – primarily discretionary purchasers – exercised their discretion and stayed put.

Active Adult communities have been age-qualified; you must be 55 years old or better to live in one.  For years, this type of housing has been a sweet spot.

However, the Baby Boomers were hit hardest of all by the crash of the financial, real estate and employment markets.  Now, gone are a willingness to pay for golf course views or useless and expensive upgrades.  Is the willingness to live in an age-qualified community gone, too?

Redefining Reetirement Communities

Even before our current economic challenges, Baby Boomers were already redefining retirement, and therefore redefining retirement communities.  Tennis courts were being replaced by business centers.  Bonus rooms were used as home offices.  Research we conducted for Central Parke 55+ Resort Communities led to the establishment of an Osher Lifelong Learning Institute (OLLI) campus at their Victoria Falls community.

As I wrote for the 50+ Housing Magazine in 2007,

Working for a life.quote

What’s next?  At this year’s International Builders Show (IBS), industry experts told me the future was in:

  • Urban infill
  • Co-housing
  • Aging-in-place
  • University-affiliated senior housing
  • Intergenerational communities

Everyone seemed to have a different opinion of where the industry would go. I think that they are all right, and I’m not even a politician. I say The Active Adult Market is Dead – Long Live the Active AdultS MarketS.

The Baby Boom is a generation of roughly 78 million.  The US 50+ population is becoming increasingly diverse.  One size of housing will not fit all; indeed, it never has.

For builders and developers, the challenge is to define which 50+ subgroup you’re targeting, and to take steps to truly understand them.  Hire a good market research agency.  Comb through your database.  That prospect on your list is in a different place, economically and psychologically, than they were in 2008 or 2009.  Conduct new surveys and listening sessions to understand what they now need and desire.

What do you think?  What is the future of active adult housing?  What can builders, developers and mature marketers do to thrive in a world with many different active adults marketS?

The Active Adult Housing Market is Dead …

Monday, February 8th, 2010

and Other Real Estate Marketing Take-aways from the 2010 Builders Show

What are builders, developers and others charged with marketing active adult communities (also known as 50+ or age-qualified housing), looking for in 2010?  New marketing ideas, approaches products that could help their companies standout in a crowded and competitive market.  

In the past, these real estate professionals may have traveled to the International Builders Show (IBS) for insights and tips.  I was one of the 55,000 people who made it to IBS in Las Vegas this year (a dramatic decrease from years gone by).  I attended over a dozen educational sessions (spoke at 3), taught the new Marketing to Active Adults course for the NAHB, walked the entire floor and interviewed more than 20 builders and developers. 

The result:  ten top take-aways and tips for builders and developers who are ready to take action in 2010. 

You can download a PDF with my thoughts, findings and insights from www.CreatingResults.com/

And, every day this week I’ll share one of the more provocative take-aways in a conversation with readers of this blog.  I hope you’ll share your thoughts and best practices for marketing to mature homebuyers, ask questions, or tell me I’m flat-out wrong.  (It won’t hurt; my wife’s got me trained.)

We’ll start tomorrow with tip #4: The Active Adult Market is Dead – Long Live the Active AdultS MarketS.  Was 2009 the end of active adult housing?  Where do we go from here?

Can’t wait until tomorrow?  Get the conversation started by asking a question/leaving a comment below.


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